Xenia Smith
Vestal,NY
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Binghamton, NY
07.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Maintained cleanliness and organization of front desk area, creating welcoming atmosphere for members.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Assisted in membership sales, explaining benefits and promoting facility features effectively.
- Trained new staff on front desk procedures and customer interaction protocols to enhance team performance.
- Implemented process improvements to streamline check-in procedures, reducing wait times for members.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and offered referrals to local points of interest.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed membership applications and renewals accurately and efficiently.
- Resolved guest issues effectively, ensuring a positive customer experience.
Babysitter
Self-Employment Services
Vestal, NY
07.2020 - Current
- Responsibly watched children while parents were away
- Encouraged healthy physical activity by taking walks together or playing games outside
- Met and communicated regularly with parents to discuss children’s activities and development
- Assisted with meals, snacks, and bedtime routines for the children
- Used problem-solving skills to anticipate potential issues before they arose
- Read stories and played alphabet games to promote early literacy
- Supervised and cared for children aged 4 months to 10 years
- Completed light housekeeping tasks such as tidying up toys and books
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits
- Created a safe environment for children by removing hazards and developing appropriate boundaries and rules
- Organized creative and fun activities, enhancing children’s physical, emotional, and social well-being
- Engaged in age-appropriate activities like reading stories or playing games
Inside Scoop Staff, Park Staff
CK'Sters Fun Park
Vestal, NY
03.2024 - 07.2025
- Served customers efficiently, ensuring high satisfaction through prompt service and accurate orders
- Maintained cleanliness and safety standards, contributing to a pleasant park environment
- Collaborated with team members to streamline operations and enhance visitor experience
- Handled cash transactions accurately, reducing errors and increasing financial accountability
- Proposed and implemented creative solutions to optimize food service operations
- Fostered positive team dynamics, contributing to a cohesive work environment
- Ensured numerous health and safety standards
- Managed high-value customer orders and ensured timely service
- Delivered exceptional service in a high-value environment through fast service and friendly interactions
- Managed inventory and coordinated with other staff
Education
GED -
Homeschooled
Vestal, NY06-2025
Skills
- Child supervision
- Customer engagement
- Food service
- Cash handling
- Team collaboration
- Operational efficiency
- Inventory management
- Food safety
- Service excellence
- Housekeeping
- Following directions
- Schedule management
- Strong work ethic
- Conflict resolution
- Time management
- Multitasking abilities
- Active listening
- Professionalism
- Patience and empathy
- Adaptability and resilience
- Reliability and punctuality
- Critical thinking
- Self-motivated
- Dependable and responsible
- Guest relations
- Credit card handling
Timeline
Front Desk Associate
Planet Fitness
07.2025 - Current
Inside Scoop Staff, Park Staff
CK'Sters Fun Park
03.2024 - 07.2025
Babysitter
Self-Employment Services
07.2020 - Current
GED -
Homeschooled