Xenia Suarez
Goleta,CA
Summary
Friendly and polished communicator offering positive experience in customer service environments. Accustomed to providing individualized assistance. Proficient in coordinating events, and promoting customer satisfaction.
Overview
1
1
Language
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Desk Attendant
Veteran Resource Center, University of California
Santa Barbara, CA
01.2019 - 07.2020
- Directed people with questions to appropriate resources.
- Processed incoming students' paperwork to set them up for their VA benefits.
- Provided guidance to students who are new to the UC system.
- Planned coverage needs and organized services to support incoming special events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Barista
Starbucks
King City, CA
05.2018 - 09.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated ability to recall customers' names and address each by name.
Teacher Intern
Soledad Unified School District
Soledad, CA
08.2017 - 06.2018
- Assisted and translated for English learning students.
- Conducted reading frequency tests for children.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Led activities that developed students' physical, emotional and social growth.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
Marketing Intern
MILPA
Salinas, CA
10.2017 - 12.2017
- Worked on promoting a social justice event.
- Communicated with local businesses/ community members.
- Helped with development of posters and other advertisement strategies.
- Stayed updated with latest marketing concepts and techniques.
- Designed and presented social media campaign ideas.
- Collaborated with team members to help expand marketing channels.
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
- Helped with planning and hosting of marketing events.
Crew Member
RHC Management
Soledad, CA
06.2016 - 01.2017
- Partnering with other Crew and Managers to meet target goals during shift
- Ensuring items are well stocked.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Sales Associate
Tilly's Inc.
Goleta, CA, CA
12.2019 - Current
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
Soledad High School
Soledad, CA 08.2014 - 06.2018
No Degree - Communication Studies
University Of California, Santa Barbara
Santa Barbara, CA 10.2018 - Current
Skills
Organization and Time management
Relationship-Building
Project Management
Compassion
Communication
Fast learner
Timeline
Sales Associate
Tilly's Inc.
12.2019 - Current
Desk Attendant
Veteran Resource Center, University of California
01.2019 - 07.2020
No Degree - Communication Studies
University Of California, Santa Barbara
10.2018 - Current
Barista
Starbucks
05.2018 - 09.2018
Marketing Intern
MILPA
10.2017 - 12.2017
Teacher Intern
Soledad Unified School District
08.2017 - 06.2018
Crew Member
RHC Management
06.2016 - 01.2017
High School Diploma -
Soledad High School
08.2014 - 06.2018