Xhemile Oti
Staten Island
Summary
Proven professional with extensive experience in housekeeping and caregiving, notably with Esplanade Senior Living. Excelled in maintaining high cleanliness standards and enhancing client satisfaction through exceptional service and attention to detail. Skilled in teamwork and deep cleaning protocols, effectively improving operational efficiency. Demonstrated ability to communicate effectively in English and Albanian, ensuring guest and resident support is both professional and courteous.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Esplanade Senior Living
08.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Caregiver
Freedom Care
03.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Susan E Wagner High School
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Residential Cleaning
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Customer-Oriented
- Physically strong
- Complex Problem-Solving
- FLUENT IN English and Albanian
- Ordering cleaning supplies
- Supply Inventory Management
- Resident support
- Multitasking and Prioritizing
- Team Support and Collaboration
- Professional and Courteous
- Guest Service and Support
- Deep Cleaning Protocols
- COVID-19 Safety Procedures
Certification
- Security Guard License - 2024
- 8 hour and 16 hr Certificate Complete
Timeline
Housekeeper
Esplanade Senior Living
08.2022 - Current
Caregiver
Freedom Care
03.2022 - Current
Susan E Wagner High School
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