Xhoana Zefi
Jacksonville
Summary
Nation:Albanian Date of birth: 05/12/2003 Gender: Female
Overview
6
6
years of professional experience
Work History
Cashier
Capitol
Tirana
06.2024 - 10.2024
- Handled customer orders and processed cash and card payments accurately. Provided friendly customer service, maintained cleanliness of the work area, and supported team members to ensure efficient daily operations.
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Maintained cleanliness and organization of the checkout area and surrounding displays.
- Assisted customers with product inquiries, enhancing their shopping experience.
Sales agent
Zotis Company
01.2020 - 01.2021
- I had to represent them the products, to explain how it works. Had to handle the customers issue and to provide support through email and phone calls.
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to engage potential customers and showcase features.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
SELLER
TESSA ATELIER
01.2019 - 01.2020
- Welcomed customers and represented their needs with the products in the shop; explained procedures, provided support, and handled customer requirements.
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained product displays and ensured inventory was well-stocked and organized.
- Processed transactions accurately using point-of-sale systems.
Education
Bachelor of Administration - Agricultural Business And Management
Agricultural University of Tirana
Tirana 11-2025
HIGH-SCHOOL -
28 NOVEMBER
Shkoder01-2020
Skills
- Computer literacy
- Excel
- Microsoft Word
- Power point
- CRM management
- Data analysis
- Time management
- Self-motivation
- Independent worker
- Stress management
- Effective communication
Hobbies and Interests
- Painting
- Singing
- Reading
Personal Information
- Date of Birth: 05/12/03
- Gender: Female
- Nationality: Albanian
Languages
- Spanish
- Turkish
- English, C1
- Spanish, A1
- Turkish, A1
Timeline
Cashier
Capitol
06.2024 - 10.2024
Sales agent
Zotis Company
01.2020 - 01.2021
SELLER
TESSA ATELIER
01.2019 - 01.2020
Bachelor of Administration - Agricultural Business And Management
Agricultural University of Tirana
HIGH-SCHOOL -
28 NOVEMBER