Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Xhovana Luca

Phoenix,AZ

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

7
7
years of professional experience

Work History

Pharmacy Manager

Walmart Pharmacy
08.2023 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.

Staff Pharmacist

Walmart Pharmacy
12.2022 - 08.2023
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Assisted customers in selecting appropriate over-the-counter products based on their symptoms and medical history.
  • Trained new staff members on pharmacy operations, policies, and procedures for seamless team integration.

Pharmacy Intern

Walmart Pharmacy
09.2018 - 12.2022
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.

Pharmacy Technician Trainee

Walmart
04.2017 - 09.2018
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.

Education

Doctor of Pharmacy - Pharmacy

University of Arizona
Tucson, AZ
05.2022

Associate of Science - Science Education

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ
05.2018

Skills

  • Prescription Verification
  • Professional ethics
  • Medication Dispensing
  • Pharmaceutical knowledge
  • Employee Scheduling
  • Patient Counseling
  • Workflow Optimization
  • Drug Inventory Management
  • Performance Metrics
  • Wellness Services
  • Immunizations
  • Critical Thinking

Languages

Albanian
Native or Bilingual
Spanish
Professional Working
Turkish
Elementary

Timeline

Pharmacy Manager

Walmart Pharmacy
08.2023 - Current

Staff Pharmacist

Walmart Pharmacy
12.2022 - 08.2023

Pharmacy Intern

Walmart Pharmacy
09.2018 - 12.2022

Pharmacy Technician Trainee

Walmart
04.2017 - 09.2018

Doctor of Pharmacy - Pharmacy

University of Arizona

Associate of Science - Science Education

Maricopa Community Colleges - Paradise Valley Community College

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Xhovana Luca