Xiamara Dowling
Sarasota,FL
Summary
Energetically led operations at Westin Hotel, enhancing service quality and staff performance through targeted training and supervision. Excelled in customer service and data entry, significantly improving guest satisfaction and return visits. Demonstrated exceptional team collaboration and a compassionate approach, ensuring high standards of service and safety were consistently met.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
European Wax Center
Sarasota, FL
03.2024 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Supervisor of Operations
Westin Hotel
Sarasota, FL
02.2023 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Established and enforced safety protocols and guidelines for staff.
Sales Lead Keyholder
T-Mobile
Bradenton, FL
06.2022 - 12.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Education
High School Diploma -
Manatee High School
Bradenton, FL05.2022
Skills
- Patient Scheduling
- Customer Service
- Data Entry
- Reliable team player
- Compassionate
- Patience and composure
- Team player mentality
- Amenities and accomodations knowledge
Timeline
Guest Service Associate
European Wax Center
03.2024 - Current
Supervisor of Operations
Westin Hotel
02.2023 - Current
Sales Lead Keyholder
T-Mobile
06.2022 - 12.2023
High School Diploma -
Manatee High School