Xianxian Fang
Cleveland,OH
Summary
Professional Summary
Dynamic and multilingual professional with cross-industry experience spanning IT service management, operations leadership, and international trade consulting. Proven track record in P&L management, cost optimization, and cross-cultural communication. Passionate about entrepreneurship and bridging China–EU/US markets, with strong adaptability gained from working across 30+ countries.
Overview
7
7
years of professional experience
Work History
North America Reginal Manager
Kaizen Group
New York, New York
06.2022 - Current
- Led North American client portfolio, supporting U.S. and Canadian companies expanding into the Chinese market.
- Designed go-to-market strategies tailored to China’s regulatory, cultural, and consumer environment.
- Built partnerships with local distributors, retail chains, and e-commerce platforms to accelerate brand entry.
- Conducted market research, competitor analysis, and negotiations to secure cost-effective sourcing solutions.
- Coordinated with cross-border teams in the U.S. and China to ensure smooth execution of market entry projects.
General Manager
Panda restaurant group
Cleveland, Ohio
04.2020 - 04.2022
- Managed $2M daily operation with full P&L responsibility, overseeing cost control, inventory, and waste management.
- Led a core team of 25+ staff, providing training in leadership, food safety, and operational excellence.
- Achieved 20% same-store sales growth in 2021 and improved restaurant contribution margin by 8% annually.
- Drove year-over-year business growth through strategic planning, KPI analysis, and operational improvements.
- Built and maintained strong business relationships with local schools, businesses, and customers, ensuring steady customer flow and satisfaction.
- Streamlined operations by consolidating financial reporting, payroll, and material planning systems, improving efficiency and cost control.
- Reduced process bottlenecks by coaching employees and implementing best practices across teams.
School District Manager
Grapeseed - English for children
Changsha, Hunan
04.2018 - 04.2020
- Oversaw a school with 150 students and 300 parents, managing budgets to maximize educational outcomes.
- Achieved a 100% contract renewal rate through strong student results and exceptional learning experiences.
- Developed new clients and enhanced school brand visibility via social media marketing and community outreach.
- Trained and evaluated teachers on classroom management, instructional methods, and performance improvement.
- Built strong parent relationships by encouraging engagement and transparent communication.
Education
Bachelor of International Business Economics - Internacional Business
Hunan Industry College
Changsha, ChinaSkills
- Operations Management & P&L Control
- International Trade & Sourcing (China–EU/US)
- Cross-border Market Entry Strategies
- Bilingual Communication (Mandarin & English, basic Spanish/French)
- Leadership, Team Training & Performance Optimization
- Customer relationship management
- Operational excellence
- Data analysis and reporting
- Team leadership
Affiliations
- Global Professional Experience – Worked in both the United States and China, gaining first-hand understanding of cross-border business culture, operations, and consumer behavior.
- Cross-Cultural Leadership – Lived and worked across Asia, Europe, and North America and Africa. 35+ countries experince, developing adaptability and global market insight.
Accomplishments
- Outstanding Sales Growth Award – Achieved 20% same-store sales increase at Panda Restaurant Group (2021), while improving contribution margin by 8% annually.
- Excellence in Client Retention – Reached a 100% student contract renewal rate as School Manager, recognized for delivering exceptional educational outcomes.
- Leadership Appointment – Promoted to North America Regional Manager of Kaizen Group, leading U.S. companies’ expansion into the Chinese market.
Languages
- Chinese Mandarin - Native profeciency
- English - Native profeciency
Timeline
North America Reginal Manager
Kaizen Group
06.2022 - Current
General Manager
Panda restaurant group
04.2020 - 04.2022
School District Manager
Grapeseed - English for children
04.2018 - 04.2020
Bachelor of International Business Economics - Internacional Business
Hunan Industry College