Overview
Work History
Education
Skills
Languages
Timeline
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XIAOJIE (Timothy) XU

San Francisco,USA

Overview

4
4
years of professional experience

Work History

Vehicle Service / Sales Advisor

Tesla Service Center
San Francisco, CA
10.2024 - 02.2025
  • Delivered exceptional customer service by greeting clients, identifying vehicle issues, and explaining repair processes clearly and professionally.
  • Provided over-the-phone troubleshooting to resolve minor vehicle concerns.
  • Advised clients on routine maintenance, critical repairs, and optional service upgrades.
  • Coordinated with teams by managing and relaying details to technicians on client requests related to vehicles.

Airline Customer Service / Ramp Agent

Pacific Aviation / Cathay Pacific Airways
San Francisco International Airport, CA
03.2024 - 02.2025
  • Checked in over 50 passengers per flight, verified travel documents, and issued boarding passes.
  • Assisted with baggage tagging, and ensured proper handling and dispatch.
  • Supported travelers using self-service kiosks, and resolved technical or user issues.
  • Record and oversee passenger baggage efficiently loaded onto the aircraft.

Barista / Shift Supervisor

Peet's Coffee & Tea
San Francisco, CA
05.2021 - 08.2024
  • Ensured smooth operations and high morale among team members during shifts.
  • Managed store opening and closing procedures to maintain operational efficiency.
  • Monitored product quality and customer satisfaction, proactively addressing concerns.
  • Coached staff on performance enhancement strategies and customer relations improvement.

Education

High School Diploma -

Galileo Academy of Science And Technology
San Francisco, CA
01.2023

Skills

  • Customer service
  • Multilingual
  • Service coordination
  • Technical troubleshooting
  • Team collaboration
  • Team leadership
  • Quality assurance
  • Problem solving

Languages

English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional

Timeline

Vehicle Service / Sales Advisor

Tesla Service Center
10.2024 - 02.2025

Airline Customer Service / Ramp Agent

Pacific Aviation / Cathay Pacific Airways
03.2024 - 02.2025

Barista / Shift Supervisor

Peet's Coffee & Tea
05.2021 - 08.2024

High School Diploma -

Galileo Academy of Science And Technology

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XIAOJIE (Timothy) XU