Xiaojing Zhang
Olympia,WA
Summary
Dynamic Salesforce Consultant with three years of various experience in providing answers to clients and employee questions, adept in business analysis and problem-solving. Excelled in designing solutions and integrating functionalities, enhancing operational efficiency. Skilled in Agile methodology and fostering team collaboration, consistently delivering projects that exceed stakeholder expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
CGI
Austin, TX
01.2022 - Current
- Created and maintained automated workflows, approval processes, and process builder flows
- Supported Salesforce administrators in day-to-day administrative tasks, including user management, security configuration, and data maintenance
- Resolved technical issues related to integration, customization and implementation of Salesforce applications.
- Delegated customization of objects and page layouts, as well as building of reports and dashboards
- Documented system design, configuration, testing processes and results.
Graduate Admission Assistant
Saint Martin’s University
Lacey, WA
08.2020 - 09.2021
- Compiled profile reports of prospective students as well as analyzed, and evaluated student credentials for admission
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs utilizing Microsoft Office suite
Product Design
Cloud Particle
San Jose, CA
10.2015 - 07.2016
- Collaborated with other engineering teams on projects related to product design and manufacturing processes.
- Prepared detailed reports summarizing research findings related to product design projects.
Education
Master of Science - Computer Science
Saint Martin's University
Lacey01-2024
Master of Science - Civil Engineering
SUNY Buffalo State
Buffalo, NY01-2015
Skills
- Agile methodology
- Business analysis
- Requirements gathering
- Build solutions
- Data management
- Problem-solving
- Attention to detail
- Team collaboration
- Multitasking
- Process automation
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder Certification
- Salesforce Certificate Service Cloud Consultant
- IBM Data Analyst
Timeline
Salesforce Consultant
CGI
01.2022 - Current
Graduate Admission Assistant
Saint Martin’s University
08.2020 - 09.2021
Product Design
Cloud Particle
10.2015 - 07.2016
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder Certification
- Salesforce Certificate Service Cloud Consultant
- IBM Data Analyst
Master of Science - Computer Science
Saint Martin's University
Master of Science - Civil Engineering
SUNY Buffalo State
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