Detail-oriented professional experienced in guiding individuals through complex processes in fast-paced environments. Skilled in managing documentation and handling inquiries across various communication channels. Background in customer service and time management supports a commitment to creating positive experiences. Equipped to apply strong organizational and communication skills effectively.
Work History
Insurance Sales Agent
3 Years 1 Month
Aegon Life Insurance Company | 01.2020 - 02.2023
Promoted Aegon Tongfang life and health insurance products by assessing client needs and recommending tailored policy options, resulting in increased client satisfaction.
Built and maintained a growing client base through outreach, networking, and relationship management.
Explained policy features and requirements, ensured accurate documentation completion, and guided clients through claims and renewals for seamless service delivery.
Managed client records and ensured compliance with company and regulatory standards, delivering consistent, high-quality customer service.
Sales/Key Account Manager
1 Year 2 Months
Volkswagon-Moboui | 01.2017 - 03.2018
Managed key enterprise accounts, ensuring client satisfaction and retention, contributing to sustained business growth.
Led the complete sales cycle, including prospecting, product demos, solution proposals, and contract negotiations.
Identified client needs, delivering tailored software solutions in collaboration with technical and product teams, enhancing client engagement.
Monitored market trends to uncover new sales opportunities, expanding customer base and enhancing market share.
Maintained accurate sales records, forecasts, and performance reports to support strategic planning.
Sales/Key Account Manager
3 Years 1 Month
Beijing Foton Cummins Engine Company | 01.2013 - 02.2016
Oversaw sales, contracts, negotiations, and reporting for major enterprise account, ensuring alignment with client needs.
Managed key client relationships to enhance satisfaction and retention, driving account growth.
Acted as the main liaison between clients and internal teams to facilitate seamless service delivery.
Coordinated cross-functional teams to deliver tailored solutions, aligning services with client objectives.
Sales/Key Account Manager
6 Years 1 Month
Hubei - Lio Tianlun Machinery Company | 01.2005 - 02.2011
Developed strategic account plans to align with client goals and needs.
Coordinated with cross-functional teams to deliver tailored solutions for clients.
Conducted regular business reviews to assess account performance and opportunities.
Established strong relationships with clients through regular communication and follow-up activities.
Education
MBA
Missouri State University | Springfield, MO | 06.2017
MBA
Beijing Normal University | Beijing, China | 06.2013