Xiaoxia Guo
Summary
Talented manager versed in solving a range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
10
10
years of professional experience
Work History
Manager
Water Lounge Spa
09.2019 - Current
- Help the company shoot promotional videos, create service lists, and promote online through different social media. Like Website, Instagram Youtube and Facebook.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Production Assistant
Redifine
06.2017 - 09.2019
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Production Manager
Chili House & Z&Y Restaurant
09.2013 - 02.2019
- Help restaurants research new dishes, promote stores in various social media, and strengthen collaboration among employees.
- Design and create menus, posters, promotions and other holiday activities.
- Undertake company events and small birthday parties.
- Resolved issues quickly to maintain customer goals.
- Reviewed work for quality and compliance with company standards and design specifications.
Education
Master of Arts - Motion Pictures And Television
Academy of Art University
San Francisco, CA06.2015
Bachelor of Arts - Playwriting And Screenwriting
Communication University of China
Nanjing, China09.2012
Skills
- Financial Management
- Strategic Planning
- Operations Management
- Marketing
- Complex Problem-Solving
- Verbal and Written Communication
- Sales Techniques
- Customer Relationship Management (CRM)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Manager
Water Lounge Spa
09.2019 - Current
Production Assistant
Redifine
06.2017 - 09.2019
Production Manager
Chili House & Z&Y Restaurant
09.2013 - 02.2019
Master of Arts - Motion Pictures And Television
Academy of Art University
Bachelor of Arts - Playwriting And Screenwriting
Communication University of China
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