Xiao Ying Zhang
Altoona,WI
Summary
Restaurant Owner with comprehensive expertise in managing successful dining establishments. Strong communication, conflict resolution, and organizational skills contribute to operational efficiency. Proven track record of enhancing productivity and increasing revenue through strategic initiatives.
Overview
22
22
years of professional experience
Work History
Restaurant Owner
Eastern Chinese Restaurant
Ladysmith, Wisconsin
03.2003 - 07.2025
- Trained new employees on service standards and food safety protocols.
- Coordinated events and promotions to attract customers and enhance dining experiences.
- Managed cash flow through budgeting for labor, food costs, and timely bill payments.
- Optimized profits by controlling food, beverage, and labor expenses.
- Oversaw daily restaurant operations including staff scheduling, budgeting, and inventory management.
- Created promotions and special events to boost customer engagement and sales.
- Responded promptly to customer complaints, ensuring resolution of service-related issues.
- Maintained cleanliness and sanitation across foodservice areas and preparation stations.
Education
High School Diploma -
Chippewa Valley Technical College
Eau Claire, WI12-2025
Skills
- Customer service excellence
- Employee training and development
- Food pairing expertise
- Promotional planning strategies
- Expense management
Timeline
Restaurant Owner
Eastern Chinese Restaurant
03.2003 - 07.2025
High School Diploma -
Chippewa Valley Technical College