Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xiara Lopez

The Bronx,NY

Summary

Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.

Overview

8
8
years of professional experience

Work History

Breastfeeding Peer Counselor

Morris Height Health Center
02.2025 - Current
  • Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
  • Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
  • Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
  • Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
  • Maintain confidentiality regarding all aspects of job responsibilities and compliance with HIPPA

COVID-19 Tester

NYC Test & Trades Corps, NYC Health & Hospitals,
03.2021 - 02.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Ensured confidentiality during exposed notifications by safeguarding the patients identity.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.

Bilingual Patient Care Coordinator

A & J Home Care
01.2017 - 03.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience either in person or via phone.
  • Enhanced patient satisfaction by efficiently scheduling and changing patient's service details through HIPPA Exchange System
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements

Education

No Degree - Public Health

Bronx Community College
Bronx, NY
09-2027

Skills

  • Microsoft excel, Computer Skills
  • Strong communication skills
  • Resilience under pressure
  • Infant care expertise
  • Confidentiality practices
  • Effective Time Management

Languages

Spanish
Native or Bilingual

Timeline

Breastfeeding Peer Counselor

Morris Height Health Center
02.2025 - Current

COVID-19 Tester

NYC Test & Trades Corps, NYC Health & Hospitals,
03.2021 - 02.2022

Bilingual Patient Care Coordinator

A & J Home Care
01.2017 - 03.2021

No Degree - Public Health

Bronx Community College

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Xiara Lopez