Xikma Abdi
SeaTac,WA
Summary
Dynamic Security Specialist with proven expertise at Abubakr Islamic Center Security, excelling in incident response and CCTV monitoring. Recognized for enhancing community relations and fostering a safe environment through proactive threat detection and exceptional professionalism. Adept at implementing emergency protocols and engaging with visitors to promote safety awareness.
Overview
5
5
years of professional experience
Work History
Security Specialist
Abubakr Islamic Center Security
Tukwila, WA
02.2024 - 03.2025
- Monitored security systems and conducted regular inspections to ensure facility safety.
- Assisted in developing and implementing emergency response protocols for the center.
- Collaborated with local authorities to enhance overall security measures and community relations.
- Responded swiftly to security incidents, maintaining a safe environment for all visitors.
- Engaged with community members to promote awareness of safety practices and security policies.
- Documented security incidents accurately, providing detailed reports for review and improvement purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Customer Care Representative
Dhaweeye Co
01.2020 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Utilized CRM software to track interactions, improving response times and service quality.
- Collaborated with team members to streamline processes and enhance service delivery.
- Provided feedback on common issues to improve product knowledge among staff.
- Fostered positive relationships with customers through active listening and empathy techniques.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Imamu Shaafici
Mogadishu Somalia06-2017
Skills
- Access control
- Professionalism
- Incident response
- CCTV monitoring
- Customer service
- Security operations experience
- First aid training
Timeline
Security Specialist
Abubakr Islamic Center Security
02.2024 - 03.2025
Customer Care Representative
Dhaweeye Co
01.2020 - 04.2022
High School Diploma -
Imamu Shaafici