Xilonen Trejo
Chicago,IL
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
3
3
years of professional experience
Work History
Bridal Stylist
Lovely Bride Chicago
09.2023 - Current
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
Barista Trainer
Starbucks, Barista
08.2021 - 01.2024
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided coaching and mentoring to employees.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Monrovia High School
Monrovia, CA06.2020
Skills
- Exceptional Communication
- Interpersonal Skills
- Appointment Scheduling
- Client Relationship Building
- Customer Service
- Time Management
- Creative Problem Solving
- Health Codes Compliance
- Performance Monitoring
- POS system operation
- Problem-solving abilities
Timeline
Bridal Stylist
Lovely Bride Chicago
09.2023 - Current
Barista Trainer
Starbucks, Barista
08.2021 - 01.2024
Monrovia High School
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