Summary
Overview
Work History
Education
Timeline
Generic

Ximena Carcamo

Davenport

Summary

Highly motivated professional with extensive experience in Restaurant Operations, looking for a long-term growth opportunity. Consistently recognized for communicating and problem solving with a self motivated nature, and guest satisfation.


Overview

8
8
years of professional experience

Work History

Server

Capital Grille
06.2022 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Manager

Hooters
12.2021 - 05.2022
  • Interviewed, hired, trained and coached 30+ employees on food & beverage knowledge and customer service skills
  • Responsible for operational efficiency and creating a welcome environment where service delivery and product quality were of the highest standards
  • Delivered on the day-to-day operational management responsibilities of scheduling, conducting inventory, product ordering, and cash handling
  • Managed and supervised the shifts of both front-of-house and back-of-house to create a great guest experience and resolve any guest issues

Bartender

Hooters
12.2017 - 12.2021
  • Leveraged strengths in communication and people skills to earn a reputation as a top sales and guest satisfaction performer
  • Knowledge of 100+ cocktails and skilled at quickly and efficiently producing high quality drinks
  • Trainer of new bartenders
  • Prepared alcoholic beverages for a 30 seat bar as well as handling service bar
  • Checked guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations

Food Runner

Morimoto Asia
08.2020 - 04.2021
  • Efficiently and effectively delivered guests orders in a timely manner to ensure food quality and guest satisfaction
  • Organized and managed the expo line
  • Prepared dishes table side and provided an elevated guest experience

Server

Hooters
05.2017 - 12.2017
  • Established extensive menu knowledge and built rapport with customers to achieve top server acknowledgement
  • Recommended menu items to provide an exceptional experience for all guests
  • Trainer of new servers and closing shift captain for restaurant

Education

Florida Atlantic University
Boca Raton, FL

Timeline

Server

Capital Grille
06.2022 - Current

Manager

Hooters
12.2021 - 05.2022

Food Runner

Morimoto Asia
08.2020 - 04.2021

Bartender

Hooters
12.2017 - 12.2021

Server

Hooters
05.2017 - 12.2017

Florida Atlantic University

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Ximena Carcamo