XIMENA GAYTAN
Irving
Summary
Strategic Operations Manager with leadership experience in warehouse, distribution, and supply chain management. Skilled in managing operations, leading cross-functional teams, and optimizing productivity. Proficient in SAP, Microsoft Excel, inventory management, and process improvement. Seeking opportunities as Operations Manager, Project Coordinator, Construction Coordinator, or Logistics Manager.
Overview
5
5
years of professional experience
Work History
Weekend Shift Manager (Operations Manager)
BSN Sports
Irving
03.2026 - Current
- Directed all warehouse and distribution operations during weekend shifts.
- Managed operations across multiple departments, ensuring productivity, safety, and customer service goals were consistently achieved.
- Tracked KPIs and implemented process improvements, enhancing operational efficiency during weekend shifts.
- Resolved operational issues independently, acting as primary decision-maker to ensure smooth weekend operations.
- Led team leaders and warehouse associates while coordinating labor planning and daily workflow.
- Used SAP and Microsoft Excel to monitor inventory, productivity, and operational performance.
- Collaborated with senior leadership to improve operational performance and achieve business objectives.
Warehouse Supervisor - Automation & Forklift Drivers
BSN Sports
08.2025 - 03.2026
Decorate Shipping Supervisor
BSN Sports
05.2025 - 08.2025
Quality Control Supervisor
BSN Sports
12.2024 - 05.2025
Team Leader, Quality Control
BSN Sports
Grand Prairie
07.2024 - 11.2024
- Supervise daily warehouse operations including automation areas and lift driver activities.
- Lead and coordinate teams across shipping departments to ensure productivity and accuracy.
- Train, mentor, and onboard new associates on warehouse processes and safety standards.
- Conduct team meetings to review performance, reinforce company values, and address operational issues.
- Promote a positive and safe work environment focused on continuous improvement.
Induction / VLM Associate
BSN Sports
Irving
04.2024 - 06.2024
- Inspected and inducted materials into VLM systems ensuring label accuracy and SAP verification.
- Scanned totes, picked orders, and placed inventory into designated pods.
- Performed cycle counts, order picking, shipping, and system updates.
- Ensured correct routing and documentation of materials within warehouse systems.
MTS packer
BSN Sports
Grand Prairie
03.2023 - 04.2024
- Processed high volumes of orders efficiently during peak seasons.
- Maintained accuracy and attention to detail while meeting tight deadlines.
- Improved order processing speed through organized and clean work practices.
- Trained new employees on packing procedures to increase team efficiency.
Customer Service Representative
IG Remodels / Martinez Pools
Irving
07.2021 - 03.2023
- Managed high-stress customer interactions, ensuring professional and positive resolutions.
- Resolved customer complaints and escalations, enhancing overall customer satisfaction.
- Provided accurate product and service information to customers.
- Cultivated customer loyalty through empathetic and effective communication strategies.
Education
Irving High School
Irving, TexasSkills
- Warehouse Management
- Warehouse Supervision
- Inventory Control
- Order Fulfillment
- Operational Efficiency
- Safety & Compliance
- Forklift Safety
- Automation Systems
- Operations management
- Budget Management
- Training & Mentoring
- Customer Service
- Client Engagement
- Problem solving
- Leadership skills
- Staff motivation
- Warehouse operations
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Weekend Shift Manager (Operations Manager)
BSN Sports
03.2026 - Current
Warehouse Supervisor - Automation & Forklift Drivers
BSN Sports
08.2025 - 03.2026
Decorate Shipping Supervisor
BSN Sports
05.2025 - 08.2025
Quality Control Supervisor
BSN Sports
12.2024 - 05.2025
Team Leader, Quality Control
BSN Sports
07.2024 - 11.2024
Induction / VLM Associate
BSN Sports
04.2024 - 06.2024
MTS packer
BSN Sports
03.2023 - 04.2024
Customer Service Representative
IG Remodels / Martinez Pools
07.2021 - 03.2023
Irving High School