Ximena Martinez Rojas
Burlington,NC
Summary
Dynamic Sales Associate with a proven track record at Polo Ralph Lauren Factory Store, excelling in upselling and promotional support. Skilled in cash register operation and inventory control, I foster strong customer relationships, ensuring loyalty and satisfaction. Committed to enhancing store performance through effective task prioritization and engaging customer interactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren Factory Store
11.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Banana Republic Factory Store
09.2023 - 11.2024
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Walter Williams High School
1307 S Church St Burlington, NC 27215 United Stat07.2023
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Inventory control procedures
- Cash register operation
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Polo Ralph Lauren Factory Store
11.2024 - Current
Sales Associate
Banana Republic Factory Store
09.2023 - 11.2024
Walter Williams High School
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