Ximena Rivera
Chicago,IL
Summary
Seasoned Second Manager with background in overseeing operational efficiency, team management, and customer satisfaction. Strengths include strategic planning, leadership skills, and conflict resolution combined with a strong understanding of business development strategies. Impact made in previous roles includes improving workflow processes, increasing team productivity and enhancing customer service standards.
Overview
3
3
years of professional experience
Work History
Early Childhood Teacher Assistant
Kids & Company
12.2023 - Current
- Engaged with children on individual basis to build positive relationships
- Consulted with parents to build & maintain positive support networks connections
- Fostered a positive environment that promotes curiosity and creativity
Front End Cashier
Whole Foods Market Inc
Chicago, IL
03.2023 - 12.2023
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Assisted customers in locating items throughout the store.
- Answered customers' questions about products, prices and availability.
- Trained new team members in cash register operation, stock procedures, and customer services.
Lead Second Assistant Manager
Zumiez
North Riverside
03.2022 - 04.2023
- Company Overview: North Riverside
- Managing and assisting a sales team on the floor
- Developing projects to execute on the sales floor
- Folded and organized store shelves
- Assisted customers with ordering online and with choosing clothes in person
- North Riverside
Education
Bachelor of Arts - Urban Education
The University of Illinois At Chicao
Chicago, IL05-2025
Associate of Arts - Education
City Colleges of Chicago - Harold Washington
Chicago, IL05.2022
High School Graduate -
Ogden International High school
Chicago, IL06.2020
Skills
- Organized
- Fluid with responsibilities
- Verbal and Written communication
- Client relationship building
- Caring and Understanding
- Social-emotional learning
References
- Jasmine Muñoz, Store Manager, Zumiez, 1 (708) 728-5407, jaseunicem@gmail.com
- Araceli Benitez, Friend/Zumiez, 1 (773) 968-7925, abenitez0924@gmail.com
Languages
Spanish, Fluent
Accomplishments
- Order of Omega Initiate FA 24
Affiliations
- Sigma Lambda Gamma - VP of Marketing and Scholarship Chair
Languages
Spanish
Native/ Bilingual
Timeline
Early Childhood Teacher Assistant
Kids & Company
12.2023 - Current
Front End Cashier
Whole Foods Market Inc
03.2023 - 12.2023
Lead Second Assistant Manager
Zumiez
03.2022 - 04.2023
Bachelor of Arts - Urban Education
The University of Illinois At Chicao
Associate of Arts - Education
City Colleges of Chicago - Harold Washington
High School Graduate -
Ogden International High school