Xingdong Xu

• Contributed to increased sales by upselling menu items and promoting daily specials.
• Received positive feedback from customers on consistent basis for excellent service, contributing to restaurant''s reputation for quality dining experience.
• Assisted in maintaining a safe work environment by following established health and safety guidelines, preventing accidents or injuries.
• Assisted in reducing food waste by implementing portion control and monitoring inventory levels.

• Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
• Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
• Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
• Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
• Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.

Skilled in conducting targeted customer research and maintaining effective communication. Demonstrated ability to establish and nurture long-term relationships with clients, significantly enhancing company reputation and client retention. Proficient in utilizing accounting software and advanced computer skills to manage financial transactions, prepare accurate quotes, and oversee fund allocation.