Xinxin Chen
Rosemead,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Diligent College Student focused on and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
Work History
Server, Host
Hibiki BBQ
09.2024 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server and Host
Taier restaurant
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
Server and Host
Haidilao Hotpot
05.2021 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Social Sciences
University of California Irvine
Irvine, CASkills
- Adaptable and Flexible
- Multitasking Abilities
- Cool Under Pressure
Timeline
Server, Host
Hibiki BBQ
09.2024 - Current
Server and Host
Taier restaurant
12.2023 - Current
Server and Host
Haidilao Hotpot
05.2021 - 11.2023
Social Sciences
University of California Irvine
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