Xiomara Aguirre
Medford,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Asset Protection Supervisor with 5 years of experience. Extensively knowledgeable about Security Systems Management and modern law enforcement processes. Committed to creating accountable community workspace to reduce shrinkage, increase profits and comprehensively modernize asset protection systems. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Skilled in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Asset Protection Supervisor
Kris Hernandez
02.2019 - 03.2024
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Reviewed existing security equipment regularly to ensure optimal functionality and minimal downtime due to maintenance issues.
- Evaluated new asset protection technologies for potential implementation in the stores, ensuring cost-effective solutions for loss prevention.
- Developed emergency response plans for various scenarios such as robberies or natural disasters, ensuring staff preparedness in crisis situations.
Customer Service Representative
Arash
03.2018 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
BOCES
Dix Hills NY06.2017
Skills
- Security Systems Management
- Physical Security
- Incident Reporting
- Emergency Response Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Asset Protection Supervisor
Kris Hernandez
02.2019 - 03.2024
Customer Service Representative
Arash
03.2018 - 06.2022
High School Diploma -
BOCES
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