Xiomara Avelar
Ramona,CA
Summary
Have come from fast food to retail and have skills in packaging packages for customer's. I have plenty of customer service experience. I have a lot of motivation,very reliable and a very hard worker. I am also a very fast learner and learn well by just seeing how things are done. I am never scared to ask for help so I could do the best job possible. I am also never scared to learn something new, learning new things make me feel more accomplished and feel more dependable to get the job done.
Overview
11
11
years of professional experience
Work History
UPS Store Associate
The UPS Store Inc.
Redwood City, CA
09.2023 - 06.2025
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Boosted sales by 1% by cultivating customer rapport and delivering superior customer service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assistant Manager
Ann Taylor Factory Store
Gilroy, CA
09.2022 - 08.2023
- Administered cash register functions, including sales processing and return handling, to support seamless retail operations.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Executed strategic placement and organization of merchandise displays to maximize purchase potential.
- Exceeded department expectations for productivity and accuracy levels.
Shift Mangager
Mcdonalds
Sunnyvale, CA
03.2014 - 06.2017
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
High School Diploma -
Homestead High School
Cupertino, CA06.2014
High School Diploma -
Misson College
Santa Clara, CASkills
- Merchandising and Display
- Product Demonstrations
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Product Knowledge
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Customer Service
- Returns and Exchanges
- Item Ticketing and Pricing
- POS Software
- Building Customer Relationships and Loyalty
- Attention to Detail
- Exceeding Customer Expectations
- Goal-Driven
- Honest and Ethical
- Reliable and Responsible
- Basic Mathematics
- Dressing Room Assistance
Languages
Spanish
Native or Bilingual
Timeline
UPS Store Associate
The UPS Store Inc.
09.2023 - 06.2025
Assistant Manager
Ann Taylor Factory Store
09.2022 - 08.2023
Shift Mangager
Mcdonalds
03.2014 - 06.2017
High School Diploma -
Homestead High School
High School Diploma -
Misson College