Skander Garnaoui
Portland,OR
Summary
Proven track record in enhancing customer experiences and streamlining front desk operations, notably at Sagecliffe Spa, Winery, And Lodging. Excelled in shipment processing and demonstrated exceptional patience and empathy, significantly improving client satisfaction. Skilled in team leadership and organization, ensuring efficient task completion and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
UPS Store Associate
Ups Store
Los Gatos, CA
06.2023 - 01.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with team members to ensure smooth workflow and timely completion of tasks
- Managed incoming and outgoing shipments, including tracking packages and updating delivery status
- Cultivated positive relationships with frequent customers through personalized service and recognition
- Demonstrated strong attention to detail when verifying addresses/labels before shipment
- Assisted customers with printing services, including document formatting and troubleshooting
- Collaborated with shipping carriers (e.g., UPS, FedEx) to resolve any delivery issues or delays
Concierge Agent
Sagecliffe Spa, Winery, And Lodging
George, WA
04.2022 - 08.2022
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
- Maintained confidentiality of guest information and handled sensitive situations with discretion and professionalism
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
- Demonstrated excellent problem-solving skills when faced with challenging situations or difficult guests
- Ensured compliance with health and safety regulations by conducting routine inspections of public areas within the hotel premises
- Served as a liaison between guests and other departments ensuring seamless communication flow throughout their stay
Concierge Agent
Sagecliffe Spa, Winery, And Lodging
George, WA
07.2021 - 09.2021
Education
High School Diploma -
Los Gatos High School
Los Gatos06-2020
Associate of Science - Electrical Engineering
University of Minnesota
Minneapolis, MNAssociate of Arts - Architectural And Building Sciences
Washington State University
Pullman, WAAssociate of Arts - Architecture
Bellevue College
Bellevue, WASkills
- Returns and exchanges handling
- Product merchandising
- Team leadership
- Organization
- Patience and empathy demonstration
- Shipment processing
- Front desk support
- Strong work ethic
Timeline
UPS Store Associate
Ups Store
06.2023 - 01.2024
Concierge Agent
Sagecliffe Spa, Winery, And Lodging
04.2022 - 08.2022
Concierge Agent
Sagecliffe Spa, Winery, And Lodging
07.2021 - 09.2021
High School Diploma -
Los Gatos High School
Associate of Science - Electrical Engineering
University of Minnesota
Associate of Arts - Architectural And Building Sciences
Washington State University
Associate of Arts - Architecture
Bellevue College
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