Xiomara Contreras
San Bernardino,CA
Summary
Positive, empathetic, and highly adaptable individual with strong understanding of peer support dynamics and effective communication techniques. Knowledgeable in active listening and conflict resolution, coupled with strong interpersonal and problem-solving skills. Committed to fostering supportive environments and making meaningful impact through empathetic and personalized support.
Overview
3
3
years of professional experience
Work History
Campus Resource Peer Consultant
Santa Barbara
03.2024 - Current
- Guided students through the application process for CalFresh benefits, ensuring they understood eligibility and requirements.
- Provided support to students facing financial crises, connecting them with relevant resources and assistance.
- Facilitated conversations with students about basic needs, helping to identify and address challenges related to food, housing, and other essentials.
- Advocated publicly for campus resources, raising awareness and promoting available support services for students in need.
- Met with students experiencing insecurity in housing, food, transportation, and technology, offering tailored resources and solutions.
Retail Consultant
JCPenney
10.2022 - 11.2023
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
Seasonal Retail Specialist
Forever 21
10.2021 - 01.2023
- Greeted customers and delivered tailored service to meet individual needs and preferences.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Addressed customer inquiries promptly, offering solutions and product information to ensure satisfaction.
- Supported store upkeep by ensuring a clean, organized, and visually appealing shopping environment
Education
University - Psychology & Brain Sciences
University of California Santa Barbara
06.2027
Skills
- Social interaction
- Role modeling
- Interpersonal relationships
- Peer mentoring
- Problem-solving
- Team collaboration
Volunteer Experience
- Arroyo Valley High School, San Bernardino, CA, ASB, Managed finances and sales for school events, Collaborated with teams to organize and execute various events, Contributed to event setup and cleanup, Promoted school spirit through various activities
- Project Helping All with Kindness, San Bernardino, CA, Prepared, packaged, and served food to individuals in need, Contributed to event setup and cleanup
- Pure Land Foundation, San Bernardino, CA, Volunteer, Guided cars and assisted with distribution of groceries, Assisted with packaging, preparation, and loading of groceries, Contributed to cleanup efforts after events
Timeline
Campus Resource Peer Consultant
Santa Barbara
03.2024 - Current
Retail Consultant
JCPenney
10.2022 - 11.2023
Seasonal Retail Specialist
Forever 21
10.2021 - 01.2023
University - Psychology & Brain Sciences
University of California Santa Barbara
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