Xiomara Figueroa
Wilmington,Delaware
Summary
highly detail-oriented and organized self-starter proficient in working independently to meet client expectations.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Trinity Home Healthcare
02.2022 - 05.2026
- Provided personal care and assistance with daily living activities for diverse client needs.
- Monitored patient health status, documenting changes and reporting to healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transfers and positioning.
- Supported medication management by reminding clients of schedules and tracking adherence.
Member Service Representative
YMCA Of Delaware,Central
05.2018 - 01.2022
- Provided exceptional customer service to members, addressing inquiries and resolving issues effectively.
- Facilitated membership registrations and renewals, ensuring accurate data entry into management systems.
- Educated members on program offerings, enhancing overall engagement and satisfaction with services.
- Collaborated with team members to streamline operations, improving service delivery efficiency.
Housekeeper
The Cleaning Company of South Tampa
09.2015 - 01.2018
- Removed waste paper and other trash from the premises to designated area.
- Polished glass surfaces and windows.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Transported cleaning products and equipment to and from the utility rooms.
- Swept and washed all hard surface floors.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Spot cleaned walls, carpets and light fixtures.
- Adhered to professional house cleaning checklist.
Front Desk Receptionist
La Quinta Resort & Club
02.2015 - 10.2016
- Verified accuracy of financial data by checking payment cards against identification.
- Carefully wrote down all phone messages and relayed to appropriate personnel within minutes of each call.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
- Received packages and mail at front desk and dispersed to correct employees.
- Prepared weekly employee work schedules for team members so all shifts received adequate coverage.
Cashier/Customer Service Representative
Marshalls
10.2012 - 12.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.
Manager
Primo's Hoagies
01.2011 - 01.2012
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.
- Met with each associate to establish realistic sales goals for the month.
- Maintained store equipment, including computers, printers and fax machines.
Education
High School - General
Kennett High School
Kennett Square, PA01.1997
Skills
- Service-driven mindset
- Proficient in cleaning
- Adherence to instructions
- Confidentiality standards
- Solutions-focused attitude
- Support for customers
- Interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Trinity Home Healthcare
02.2022 - 05.2026
Member Service Representative
YMCA Of Delaware,Central
05.2018 - 01.2022
Housekeeper
The Cleaning Company of South Tampa
09.2015 - 01.2018
Front Desk Receptionist
La Quinta Resort & Club
02.2015 - 10.2016
Cashier/Customer Service Representative
Marshalls
10.2012 - 12.2013
Manager
Primo's Hoagies
01.2011 - 01.2012
High School - General
Kennett High School