Xiomara Joya
Lindenhurst
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Fast Food Manager
McDonald's
Farmingdale
09.2018 - 01.2026
- Supervised daily operations ensuring compliance with health and safety standards.
- Trained staff on food preparation and customer service procedures.
- Monitored cash handling processes for accuracy and security compliance.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed team of 10-15 employees in fast-paced environment.
- Adhered to company policies and procedures while enforcing them among all employees.
- Assessed employee performance on a regular basis and provided constructive feedback for improvement.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed inventory levels and ordered supplies to maintain stock.
Kitchen Staff Member
270 Deli
Uniondale
08.2014 - 07.2018
- Prepared sandwiches and salads according to customer orders.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management and stock rotation processes.
- Followed food safety guidelines to ensure quality standards.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Fast Food Manager
McDonald's
Hempstead
04.2010 - 10.2012
- Supervised daily operations ensuring compliance with health and safety standards.
- Trained staff on food preparation and customer service procedures.
- Managed inventory levels and ordered supplies to maintain stock.
- Resolved customer complaints and ensured satisfaction during busy shifts.
- Monitored cash handling processes for accuracy and security compliance.
Education
High School Diploma -
Roosevelt High School
Roosevelt, NY 04.2009 - 06.2012
Skills
- Staff training
- Cash handling accuracy
- Customer service
- Team leadership
- Effective communication
- Time management
- Staff training and development
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Crew Training
- ServSafe
- BSM(Basic shift management)
- ASM(Advance shift management)
- LT (Leadership Transition)
- OTP (operation Technology profesional)
Timeline
Fast Food Manager
McDonald's
09.2018 - 01.2026
Kitchen Staff Member
270 Deli
08.2014 - 07.2018
Fast Food Manager
McDonald's
04.2010 - 10.2012
High School Diploma -
Roosevelt High School
04.2009 - 06.2012