Xiomara Melecio
Brooklyn
Summary
Dedicated senior clerk skilled in optimizing patient flow through precise appointment scheduling and effective communication. Utilized Epic software to manage operations efficiently while resolving customer complaints to enhance satisfaction and compliance with established procedures.
Overview
10
10
years of professional experience
Work History
Senior Clerk
Montefiore Medical Group
The Bronx
11.2023 - 04.2026
- Coordinated appointment scheduling across various medical departments and providers to optimize patient flow.
- Scheduled appointments for clients, customers, and visitors in an efficient manner.
- Managed incoming calls and relayed messages to appropriate departments, ensuring effective communication.
- Resolved customer complaints and escalated issues, enhancing overall satisfaction.
- Ensured compliance with established policies, procedures, and regulations.
- Utilized Epic software for effective scheduling and coordination.
Sales Associate
Staples
Bronx
09.2021 - 04.2022
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
Home Depot
King of Prussia
04.2021 - 05.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
Deli Associate
Giant
King of Prussia
08.2020 - 04.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Cashier
CVS Health
Queens
05.2020 - 07.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Assisted customers with account updates, new service additions and promotional offers.
Sales Associate
Superdry
King of Prussia
08.2019 - 12.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
Sales Associate
Hot Topic
The Bronx
08.2017 - 10.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Mural Artist
Groundswell
Brooklyn
06.2016 - 07.2017
- Collaborated with creative design team to complete projects on tight deadlines.
- Incorporated fine oils and acrylics to create custom paintings and murals.
Education
High School Diploma -
The Bronx High School For The Visual Arts
The Bronx, NY06-2018
Skills
- Customer service
- Sales techniques
- Customer engagement
- Appointment scheduling
- Administrative support
- Data entry
- POS system operation
- Epic software
- Team collaboration
Timeline
Senior Clerk
Montefiore Medical Group
11.2023 - 04.2026
Sales Associate
Staples
09.2021 - 04.2022
Sales Associate
Home Depot
04.2021 - 05.2021
Deli Associate
Giant
08.2020 - 04.2021
Cashier
CVS Health
05.2020 - 07.2020
Sales Associate
Superdry
08.2019 - 12.2019
Sales Associate
Hot Topic
08.2017 - 10.2017
Mural Artist
Groundswell
06.2016 - 07.2017
High School Diploma -
The Bronx High School For The Visual Arts