Xiomara Morales
New London,CT
Summary
Bilingual medical assistant with a proven track record of delivering compassionate care to diverse patient populations, including pediatric and geriatric. Recognized for exceptional customer service and communication skills that facilitate seamless interactions with patients and healthcare teams. Equipped with comprehensive experience in clinical and administrative functions, demonstrating a strong commitment to collaboration and adaptability in fast-paced environments. Proficient in patient interaction, medical record management, and office support tasks, consistently contributing to improved patient care and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/CastTech
Orthopedic Partners
06.2018 - 02.2020
- Clinical and administrative duties including taking vitals, verifying medication list and allergies, assisting providers when needed, drawing up medication for injections to provider specifications, casting and splinting patients, fitting DME, removing sutures, bandage removal and placement.
- Supported clinical staff by preparing examination rooms and sterilizing equipment.
- Monitored patient vital signs, recording results for physician review and follow-up.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Senior Medical Assistant
Child and Family Agency of Southeastern Connecticut, Inc.
02.2020 - Current
- Administered patient care, including vital signs monitoring and medication administration.
- Coordinated with physicians to facilitate effective treatment plans and follow-up appointments.
- Managed medical records using electronic health record (EHR) systems for accuracy and compliance.
- Trained junior staff on best practices in patient care and office procedures.
- Streamlined appointment scheduling processes, enhancing clinic efficiency and patient satisfaction.
- Conducted patient education sessions on treatment options and preventive healthcare measures.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
- Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
Medical Assistant
Pediatric Associates of New London
08.2016 - 01.2018
- Clinical and administrative duties including patient preparation, vital signs, specimen collection, reviewing health history, completing physical forms and patient record management.
- Assisted in patient intake, collecting medical histories and vital signs efficiently.
- Prepared examination rooms, ensuring compliance with infection control protocols.
- Trained new staff on office procedures and best practices for patient interaction.
- Implemented electronic health record updates, improving data accuracy and retrieval efficiency.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Gales Ferry Medical Group
04.2015 - 07.2016
- Administrative duties including patient preparation, reviewing health history, calling in prescriptions, completing lab forms, processing patient referrals, appointment scheduling and patient record management.
- Collaborated with healthcare team to streamline processes, enhancing overall patient care experience.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
New England Orthotics & Prosthetic Systems
12.2014 - 04.2015
- Clinical and administrative duties including patient preparation, vital signs, specimen collection, reviewing health history, calling in prescriptions, processing patient referrals, appointment scheduling and patient record management.
Education
Certified Medical Assistant -
Ridley-Lowell Technical School
01.2014
Medical Administrative Assistant - undefined
Ridley-Lowell Technical School
01.2013
GED -
Adult Education
New London06-2011
Skills
- Bilingual (English & Spanish)
- BLS/AED Health Care Provider
- HIPPA Compliance
- Electronic Health Records - AllScripts
- Medical Terminology
- Medical Law & Ethics
- Clinical specimen collection and processing
- Pharmacology
- ECG/EKG
- Vital signs monitoring
- Suture & staple removal
- Bandage application & removal
- Cast technician
- Durable medical equipment
- Direct patient care
- Clinical documentation
- Reliable team player
- Compassionate
- Specimens collection and processing
- Appointment setting
- Maintaining confidentiality
- Professionalism and ethics
- Medical office administration
- Sterile technique
- Patient management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Insurance authorizations
- Patient scheduling
- Customer service
Certification
- CPR Certified
- CMA
- CMOA
Timeline
Senior Medical Assistant
Child and Family Agency of Southeastern Connecticut, Inc.
02.2020 - Current
Medical Assistant/CastTech
Orthopedic Partners
06.2018 - 02.2020
Medical Assistant
Pediatric Associates of New London
08.2016 - 01.2018
Medical Assistant
Gales Ferry Medical Group
04.2015 - 07.2016
Medical Assistant
New England Orthotics & Prosthetic Systems
12.2014 - 04.2015
Medical Administrative Assistant - undefined
Ridley-Lowell Technical School
Certified Medical Assistant -
Ridley-Lowell Technical School
GED -
Adult Education