Mandy Peterson
Griswold,CT
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Comfortable managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
15
15
years of professional experience
Work History
Authorizations Coordinator
Orthopedic Partners
09.2024 - Current
- Maintained accurate records of all authorization requests, ensuring timely follow-up and resolution.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed documentation for accuracy and assessment of necessity.
- Calculated estimated copay based on current insurance benefits.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Patient Financial Service Representative
Hartford Healthcare
11.2009 - 01.2024
- Verified patient identities, provided patients with appropriate information and intake forms and obtained necessary signatures
- Explained financial policies and available resources for alternative payment arrangements for patients and families
- Collected payments, updated accounts, and notified customers of additional responsibilities
- Demonstrated professionalism and poise in difficult and tense situations
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
No Degree - Medical Billing And Coding
Eastern Connecticut State University
Skills
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Customer interaction
Timeline
Authorizations Coordinator
Orthopedic Partners
09.2024 - Current
Patient Financial Service Representative
Hartford Healthcare
11.2009 - 01.2024
No Degree - Medical Billing And Coding
Eastern Connecticut State University
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