XIOMARA QUINTANA
Bentonville,AR
Summary
Guest Experience Supervisor with extensive experience leading teams, delivering exceptional customer service, and driving operational excellence in fast-paced environments. Proven ability to enhance guest satisfaction, resolve complex concerns, and foster a positive and inclusive experience for diverse customers and employees. Strong leadership, communication, and problem-solving skills, with a commitment to team development, safety, and continuous improvement. Able to communicate in English and Spanish demonstrating a well-rounded foundation in leadership, safety, and guest care.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Guest Experience Operation Supervisor
Crystal Bridges Museum of American Art
2023 - Current
- Supervised daily operations to ensure efficient visitor flow and satisfaction.
- Coordinated staff schedules to optimize coverage during peak museum hours.
- Collaborated with departments to organize and support big scale events.
- Conducted regular evaluations of team performance, providing constructive feedback for growth.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborate with Security to Implement safety protocols to minimize workplace accidents and provide support during emergency situations.
- Assisted with loading dock responsibilities as needed, including receiving deliveries.
- Reviewed and approved associates timecards to ensure payroll accuracy and policy compliance.
Guest Service Associate
Crystal Bridges Museum of American Art
08.2021 - 2023
- Greeting and welcoming guest in a friendly and professional manner, providing information about museum's exhibitions, tickets, memberships, programs and activities.
- Demonstrate excellent communication skills to effectively respond to guest complaints and requests for service.
- Perform cashier duties, processing payments and issuing receipts.
- Maintained a clean work area and ensure guest have access to museum's maps, brochures, wheelchairs and walkers.
- Assist and help guest navigate museum's galleries and grounds.
- Utilizing leadership skills and management serving as shift lead bench.
Online Personal Shopper
Walmart
09.2020 - 06.2021
- Complete customers orders in assigned period of time.
- Ensure customers receive the right products in their orders.
- Provide decent or similar items as replacement when products are out of stock.
- Help other departments when need it.
Stocking and Unloading
Walmart
04.2018 - 09.2020
- Stock products on shelves to ensure customers can find all the items they need.
- Ensure aisles are neat and clean.
- Greet customers and answers their questions.
- Organize and move products from the back room.
- Provide help when needed unloading trucks.
Education
High School Diploma -
Heritage High School
Rogers ArkansasSkills
- Outgoing and Friendly
- Leadership
- Professionalism
- Problem-Solving
- Team Player
- Customer Service
- Attention to detail
- Multitasking
Certification
- Certified Crowd Manager
- Adult Mental Health First Aid Certified
- ELEVATE Management Development Program
- CPR Certified
Languages
Spanish
English
Timeline
Guest Service Associate
Crystal Bridges Museum of American Art
08.2021 - 2023
Online Personal Shopper
Walmart
09.2020 - 06.2021
Stocking and Unloading
Walmart
04.2018 - 09.2020
Guest Experience Operation Supervisor
Crystal Bridges Museum of American Art
2023 - Current
High School Diploma -
Heritage High School