Xiomara Rivera
Newark
Summary
Highly organized professional known for applying exceptional communication and customer service skills to build lasting client relationships. Reliable and adaptable individual with experience in warehouse operations, customer service, administrative duties and childcare.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Warehouse Associate (Overnight)
Amazon
Newark
11.2025 - Current
- Packaged products securely for shipping to customers across various locations.
- Maintained cleanliness and organization of the warehouse environment.
- Assisted in training new associates on safety procedures and best practices.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Administrative Assistant / Front Desk
Well in Montclair
Montclair
10.2025 - 12.2025
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Pharmacy Technician & Customer Service Associate
Walgreens
Bloomfield
02.2023 - 11.2025
- Collaborated with pharmacists to verify medication dosages and instructions.
- Maintained cleanliness and organization within the pharmacy workspace.
- Assisted customers with prescription inquiries and over-the-counter recommendations.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Following stores policies and procedures upholding expected standards
Front Desk Associate / Kids Club Attendant
LA Fitness
Newark
01.2023 - 05.2025
- Greeted and assisted members with inquiries and service requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Managed front desk operations, ensuring smooth member check-in processes.
- Supervising and caring for children ranging from ages 3 months to 12 years old
- Maintaining a safe, clean, and engaging environment for the children
- Communicating with parents as needed
Program Assistant / Mentor
Rutgers Future Scholars
Newark
01.2022 - 01.2024
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Maintained positive working relationship with fellow staff and management.
- Guided students through academic challenges and career exploration activities.
- Facilitated workshops on college readiness and personal development skills.
- Collaborated with educators to enhance student learning experiences and support.
Education
Associate Program - General Science
Essex County College
Newark, NJ 02.2025 - 04.2026
Skills
- Customer Service & Communication
- Front Desk & Administrative Support
- Time Management
- Team Collaboration
- Safety compliance
- Inventory organization
Timeline
Warehouse Associate (Overnight)
Amazon
11.2025 - Current
Administrative Assistant / Front Desk
Well in Montclair
10.2025 - 12.2025
Associate Program - General Science
Essex County College
02.2025 - 04.2026
Pharmacy Technician & Customer Service Associate
Walgreens
02.2023 - 11.2025
Front Desk Associate / Kids Club Attendant
LA Fitness
01.2023 - 05.2025
Program Assistant / Mentor
Rutgers Future Scholars
01.2022 - 01.2024