Xiomara Romero
Tucson,AZ
Summary
Detail-oriented administrative professional with over 6 years of experience delivering exceptional support in dynamic environments. Expertise in managing complex schedules, coordinating travel arrangements, and maintaining confidentiality of sensitive information. Bilingual in English and Spanish, consistently ensuring timely resolutions and client satisfaction.
Overview
1
1
Language
9
9
years of professional experience
Work History
Claim Specialist
Geico
Tucson, AZ
10.2025 - Current
- Manage high-volume inbound calls while providing professional and customer-focused service in a fast-paced environment.
- Coordinate and prioritize daily workload by managing multiple calendars, deadlines, and time-sensitive tasks.
- Maintain accurate electronic records and ensure confidential information is handled in compliance with company policies.
- Prepare, organize, and update claim documentation using multiple internal systems with a high level of accuracy.
- Schedule follow-up activities, monitor claim progress, and ensure timely completion of assigned tasks.
- Conduct detailed investigations by gathering statements, reviewing documentation, and analyzing information to support claim resolutions.
- Demonstrate strong organizational, multitasking, and problem-solving skills while managing a high-volume caseload.
Membership Specialist / Residential Support Specialist / Centralized Scheduling
CODAC Health, Recovery & Wellness
Tucson, AZ
02.2023 - 10.2025
- Responded to complex email and phone inquiries professionally, ensuring timely resolution and client satisfaction.
- Safeguarded client confidentiality in accordance with HIPAA regulations, ensuring sensitive information was handled with discretion.
- Managed executive calendars and coordinated meetings to optimize leadership availability and ensure timely communication.
- Managed office supply inventory, ensuring stock levels were maintained and reordered efficiently.
Assistant Manager
Famous Dave's Bar-B-Que
Tucson, AZ
04.2020 - 02.2023
- Trained and coached staff on upselling strategies and customer engagement techniques.
- Addressed escalated concerns with persuasive communication, achieving a 95% resolution rate.
- Supervised daily operations, managed schedules, and motivated team members to reach sales and service goals.
- Handled new employee onboarding documents and coordination.
- Assisted with travel arrangements for team members, coordinating logistics and itineraries.
- Oversaw inventory management, tracking stock levels and coordinating reordering to support daily operations.
- Coordinated office moves within the portfolio as needed.
Receptionist
1st Care Family Medical
Mesa, AZ
09.2019 - 03.2020
- Supported patient services, including scheduling and insurance verification.
- Built rapport with patients, creating a welcoming environment while ensuring accuracy in records.
Shift Manager
University of Arizona Student Union "Sabor"
Tucson, AZ
08.2017 - 08.2019
- Supervised team members, coordinated sales goals, and managed daily operations.
- Organized customer service strategies and ensured efficient scheduling.
Education
Bachelor of Science - Agribusiness Management & Economics, Spanish
University of Arizona
Tucson, AZ05-2021
Skills
- Executive Calendar Management
- Travel Coordination & Expense Reporting
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
- Multi-Tasking & Prioritization in High-Volume Settings
- Meeting Coordination & Event Planning
- Bilingual: English & Spanish
Languages
Spanish
Professional
Timeline
Claim Specialist
Geico
10.2025 - Current
Membership Specialist / Residential Support Specialist / Centralized Scheduling
CODAC Health, Recovery & Wellness
02.2023 - 10.2025
Assistant Manager
Famous Dave's Bar-B-Que
04.2020 - 02.2023
Receptionist
1st Care Family Medical
09.2019 - 03.2020
Shift Manager
University of Arizona Student Union "Sabor"
08.2017 - 08.2019
Bachelor of Science - Agribusiness Management & Economics, Spanish
University of Arizona