Xiomara Velez
Tampa,FL
Summary
Dynamic Store Manager with expertise in customer service, employee training, and cash management. Proven track record of optimizing store operations and enhancing team performance to drive customer satisfaction.
Experienced Store Manager specializing in team leadership and problem-solving. Skilled at implementing effective inventory control and safety protocols, leading to improved operational efficiency and compliance with industry standards.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
29
29
years of professional experience
Work History
Store Manager
Extra Space Storage
Tampa, FL
09.2023 - Current
- Oversaw daily operations to ensure efficient facility management and customer satisfaction.
- Trained and mentored staff to enhance team performance and service delivery.
- Implemented inventory control measures to optimize storage space utilization.
- Monitored financial transactions, ensuring accuracy in billing and collections processes.
- Established safety protocols to maintain compliance with industry standards and regulations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Store Manager
LifeStorage
Tampa, FL
09.2021 - 07.2023
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Developed and executed sales strategies that increased customer engagement and satisfaction.
- Coordinated promotional events, driving foot traffic and boosting sales revenue effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Merchandise Freight Manager
Dollar Tree
Tampa, FL
07.2019 - 09.2021
- Oversaw freight operations to ensure timely and accurate shipments.
- Developed and implemented efficient logistics strategies to optimize supply chain processes.
- Managed inventory levels, reducing excess stock while ensuring product availability.
- Collaborated with cross-functional teams to streamline communication and enhance operational efficiency.
- Trained and mentored staff on best practices for freight management and safety protocols.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Stocking
- Cashier
Store Manager
Payless Shoes Source
Tampa, FL
07.2016 - 06.2019
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and mentored staff to enhance team performance and service delivery.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Developed marketing strategies to drive customer acquisition and retention efforts.
- Analyzed operational data to identify process improvements and increase efficiency.
Assistant Manager
Avenue Stores
Tampa, FL
05.2002 - 04.2005
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Assistant Manager
One Price
08.1997 - 04.2002
- Oversaw daily store operations to ensure efficient workflow and optimal customer experience.
- Developed and implemented training programs for new staff, enhancing team productivity and service quality.
- Analyzed sales data to identify trends, improving inventory management and product placement strategies.
- Coordinated promotional events, increasing foot traffic and boosting overall sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Jefferson High School
Tampa, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Employee training
- Team building and leadership
- Team motivation
- Recruiting and hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Extra Space Storage
09.2023 - Current
Assistant Store Manager
LifeStorage
09.2021 - 07.2023
Merchandise Freight Manager
Dollar Tree
07.2019 - 09.2021
Store Manager
Payless Shoes Source
07.2016 - 06.2019
Assistant Manager
Avenue Stores
05.2002 - 04.2005
Assistant Manager
One Price
08.1997 - 04.2002
High School Diploma -
Jefferson High School