Xiong Thao
2804 Hutchison St., Vista,CA
Summary
A Friendly and adaptable professional with over 15 years of ministry experience, including pastoral counseling and care, seeking to transition into IT Help Desk support. Possess strong problem-solving skills, a passion for technology, and the ability to communicate effectively with individuals across diverse backgrounds. Eager to apply both technical and interpersonal skills in a customer support environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Rowan Electric
Carlsbad, CA
09.2024 - 10.2024
- Enhanced system performance through timely updates and repairs.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Maintained optimal functionality through consistent tool and system updates
- Ensured account status accuracy in the system post every customer contact
- Streamlined setup of technology for onboarding and offboarding new hires
Youth Pastor
Lifebridge Church
San Diego, CA
01.2023 - 09.2024
- Established a church app enabling streamlined donations, communication, and event coordination.
- Maintained and updated Audio, Visual, and Presentation technology weekly.
- Coordinated and executed multimedia presentations for services, utilizing technical tools for audiovisual components.
- Managed church communication and social media platforms, ensuring timely and effective dissemination of information.
- Maintained clear lines of communication between staff, volunteers, and board members
Education
Bachelor of Arts -
California Baptist University
Riverside, CA08-2015
Skills
- Mobile Device Management
- Help Desk Support
- Application Support
- Hardware Installation
- End-User Training
- Customer Service
- User Support
- Software Installation
- Business Development
- Technical Troubleshooting
Certification
- Studying for CompTia A+ and CCNA
Timeline
IT Technical Support Specialist
Rowan Electric
09.2024 - 10.2024
Youth Pastor
Lifebridge Church
01.2023 - 09.2024
Bachelor of Arts -
California Baptist University
Similar Profiles
Jake TreibelJake Treibel
Electrical Trainee at Rowan ElectricElectrical Trainee at Rowan Electric
Mason PetrungaroMason Petrungaro
Electrical Apprentice at Cacy ElectricElectrical Apprentice at Cacy Electric
Jacqueline TaylorJacqueline Taylor
School Counselor at Rowan Salisbury Schools- East Rowan High SchoolSchool Counselor at Rowan Salisbury Schools- East Rowan High School