XIPING ZHANG
HANGZHOU,ZHEJIANG
Summary
Two years of service industry experience
Proactive Bakery Cashier and Restaurant Server with comprehensive experience in customer service and food safety. Enhanced customer satisfaction by maintaining cleanliness, handling inquiries effectively, and promoting specials. Skilled in inventory management, cash handling, and ensuring a welcoming dining environment. Bringing strong organizational skills and a drive for career advancement.
Overview
8
8
years of professional experience
Work History
Bakery Cashier
CasaMiel
10.2023 - 12.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Participated in ongoing training sessions to continually improve skills related to product offerings, customer service techniques, and point-of-sale software updates.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Implemented effective cash handling procedures to minimize discrepancies in register counts.
- Determined appropriate change amounts when given large bills or foreign currency transactions through efficient mental math calculations or use of a calculator when necessary.
Restaurant Server
Haidilao Hotpot
06.2019 - 09.2019
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Buffet Attendant
Dragon Hot Spring Hotel Resort
01.2017 - 02.2017
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
- Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
- Expedited service times by efficiently arranging food items on the buffet line for easy access.
- Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
Education
Real Estate Operation And Management
Zhejiang Technical Institute of Economics
杭州 浙江06.2022
Skills
- Cleanliness
- Food Preparation
- Promoting Specials
- Building rapport
- Food Safety
- Sanitation Procedures
- Handling Complaints
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Bakery Cashier
CasaMiel
10.2023 - 12.2024
Restaurant Server
Haidilao Hotpot
06.2019 - 09.2019
Buffet Attendant
Dragon Hot Spring Hotel Resort
01.2017 - 02.2017
Real Estate Operation And Management
Zhejiang Technical Institute of Economics
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