Xitlalic Heras
Mesquite,Texas
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills are combined with an attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Bilingual Intervention Aide
Garland ISD
05.2021 - 01.2024
- Enhanced student understanding by implementing individualized learning plans and intervention strategies.
- Collaborated with teachers to identify students in need of additional support, improving overall classroom performance.
- Provided one-on-one and small group instruction for students struggling with specific subjects, increasing their academic success.
- Communicated regularly with parents regarding student progress, addressing concerns, and celebrating achievements.
- Supported classroom teachers by managing administrative tasks such as creating visual aids, preparing materials, and organizing resources for lessons.
- Supported special education students by adapting instructional materials to meet their unique needs and providing accommodations as needed.
Cashier, Customer Service, and Sales Floor
Sears
11.2019 - 05.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged, and displayed merchandise as required.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
Cashier, Fullfilment, and Customer Service
Lowes Home Improvment
08.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- I helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used the POS system to enter orders, process payments, and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelors of Applied Arts And Science - Education
University of North Texas At Dallas
Dallas, TX05.2024
Skills
- Instructional Support
- Progress Monitoring
- Academic Support
- Behavioral Intervention
- Data Collection
- Patience and Flexibility
- Critical Thinking
- Problem Solving
- Organizational Skills
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Intervention Aide
Garland ISD
05.2021 - 01.2024
Cashier, Fullfilment, and Customer Service
Lowes Home Improvment
08.2020 - 01.2021
Cashier, Customer Service, and Sales Floor
Sears
11.2019 - 05.2021
Bachelors of Applied Arts And Science - Education
University of North Texas At Dallas
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