Xitlalit Corona
Laredo
Summary
Dynamic retail professional with a proven track record at Ezcorp, excelling in customer service and sales transactions. Skilled in conflict resolution and fluent in English and Spanish, I enhanced customer satisfaction and drove repeat business through strategic initiatives. Proficient in Microsoft Excel, I analyze data to optimize inventory management. Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Ezcorp
05.2022 - 10.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Developed and implemented strategies to enhance customer satisfaction and drive repeat business.
- Analyzed sales data to identify trends and improve inventory management processes.
Dispatcher
EIGS
12.2021 - 04.2022
- Communicated with drivers to ensure adherence to timelines and safety regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
Education
Associate of Science - Criminal Justice
Laredo Community College
Laredo, TX12-2024
Skills
- Customer service
- Sales transactions
- Point-of-sale systems
- Conflict resolution
- Multitasking abilities
- Fluent in English and Spanish
- Computer skills
- Microsoft Excel
- Phone etiquette
Accomplishments
- Supervised team of Ezcorp staff members.
- Achieved leadership through effectively helping with problem solving.
Timeline
Retail Sales Associate
Ezcorp
05.2022 - 10.2025
Dispatcher
EIGS
12.2021 - 04.2022
Associate of Science - Criminal Justice
Laredo Community College