Xitlaly Magana
Fort Worth,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Uptown Cheapskate
Fort Worth, TX
09.2024 - 12.2025
- Assessed customer product needs and interests in order to best recommend suitable items.
- Provided excellent customer service, resolving issues.
- Assisted with stocking shelves with new merchandise.
- Promoted special offers and discounts to encourage additional purchases.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Host
Buffalo Bros
Fort Worth, TX
01.2024 - 10.2024
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Processed payments from customers using a POS system.
Education
Bachelor of Science -
Texas Wesleyan University
Fort Worth, TX05-2027
High School Diploma -
World Languages Institute
Fort Worth, TX05-2023
Skills
- FLUENT IN Spanish, English, American Sign Language
- Multitasking proficiency
- Adaptable to change
- Customer service
- Team collaboration
Certification
- Foodhandlers Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
Uptown Cheapskate
09.2024 - 12.2025
Host
Buffalo Bros
01.2024 - 10.2024
- Foodhandlers Certificate
Bachelor of Science -
Texas Wesleyan University
High School Diploma -
World Languages Institute
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