Xochil Castaneda
Ramona,CA
Overview
9
9
years of professional experience
Work History
Comprehensive Perinatal Health Worker
Borrego Health
10.2022 - 12.2023
- Providing pregnant women information regarding the importance of prenatal care
- Discuss the importance of safe daily physical activity
- Providing patient assistance in each trimester
- Assisting RN with triage calls
- Educate a client on the healthiest food choices from every food group
- Schedule follow-up appointments
- Provide information with breastfeeding, newborn care and childbirth preparation
- Disability paperwork for patients
- Offer guidance and support for a healthy pregnancy
- Responsible for assuring care for patients needing assistance with Psychosocial, Nutrition, Health Education and Prenatal Care
- Assist with data entry, data tracking, review and closure of CPSP patient charts
Receptionist
Borrego Health
08.2021 - 10.2022
- Working in fast-paced office environments
- Friendly and attentive customer service
- Contact insurance companies regarding the patients' eligibility and benefits
- Make appointments/reschedule
- Verify insurance coverage and obtain necessary authorizations
- Maintain patient records and confidential information
- Addressing patient concerns and resolving issues promptly
- Ensure compliance with HIPAA regulations
- Excellent verbal communication
- Good telephone communication etiquette
Cashier
Barona Casino
10.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly food.
- Food safely
- Able to work in stressful environment
- Explained menu items and suggested appropriate options for food allergy concerns.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Receptionist/Express Pick up Cashier
The Roots Dispensary
03.2020 - 06.2020
- Checking I.D and verifying age
- Restocked, arranged and organized products to drive product sales
- Educated customers on promotions to enhance sales
- Uploading/verifying clients POS (treez software)
- Helped customers complete purchases, locate items and join rewards to promote loyalty satisfaction and sales numbers.
Server/Table Games Server/Gaming Floor
Sycuan Casino Resort
03.2019 - 09.2019
- Served alcohol and non-alcoholic beverages to guests
- Cleared alcohol glass and bottles verified ID to check drinking age
- Comfortable serving drinks
- Able to take accurate orders
- Provide fast and friendly service to all guests
- Keep the station clean and stocked up for the next shift
- Positive customer service, multitasking with guests and work responsibilities.
Double Down Grill Cashier
Sycuan Casino
10.2017 - 03.2019
- Responsible for taking money in the form of cash or credit/debit card
- Taking and calling out orders
- Bussing tables and maintaining a clean environment for customers
- Responsible for setting up and stocking stations with all necessary supplies
- Reviewed and resolved differences between accounting information and cash drawer
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
Cashier
Dollar Tree
01.2015 - 10.2017
- Responsible for stocking, cleaning the registers, getting the store ready to open
- Reviewed and resolved differences between accounting information and cash drawer
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Offload and process freight on a weekly basis while providing excellent customer service.
Skills
- Certified Comprehensive Perinatal Services
- Certified Birth Control Education
- Certified Child Abuse
- Great communication
- Flexibility
- Bilingual: English/Spanish
- Medical terminology
- Knowledge of Every Woman Counts (EWC), Family Pact, Medi-Cal, Presumptive Eligibility (PE), Women infants and Children (WIC) and other payers
Timeline
Comprehensive Perinatal Health Worker
Borrego Health
10.2022 - 12.2023
Receptionist
Borrego Health
08.2021 - 10.2022
Receptionist/Express Pick up Cashier
The Roots Dispensary
03.2020 - 06.2020
Cashier
Barona Casino
10.2019 - 08.2021
Server/Table Games Server/Gaming Floor
Sycuan Casino Resort
03.2019 - 09.2019
Double Down Grill Cashier
Sycuan Casino
10.2017 - 03.2019
Cashier
Dollar Tree
01.2015 - 10.2017