Overview
Work History
Skills
Timeline
Generic

Xochil Castaneda

Ramona,CA

Overview

9
9
years of professional experience

Work History

Comprehensive Perinatal Health Worker

Borrego Health
10.2022 - 12.2023
  • Providing pregnant women information regarding the importance of prenatal care
  • Discuss the importance of safe daily physical activity
  • Providing patient assistance in each trimester
  • Assisting RN with triage calls
  • Educate a client on the healthiest food choices from every food group
  • Schedule follow-up appointments
  • Provide information with breastfeeding, newborn care and childbirth preparation
  • Disability paperwork for patients
  • Offer guidance and support for a healthy pregnancy
  • Responsible for assuring care for patients needing assistance with Psychosocial, Nutrition, Health Education and Prenatal Care
  • Assist with data entry, data tracking, review and closure of CPSP patient charts

Receptionist

Borrego Health
08.2021 - 10.2022
  • Working in fast-paced office environments
  • Friendly and attentive customer service
  • Contact insurance companies regarding the patients' eligibility and benefits
  • Make appointments/reschedule
  • Verify insurance coverage and obtain necessary authorizations
  • Maintain patient records and confidential information
  • Addressing patient concerns and resolving issues promptly
  • Ensure compliance with HIPAA regulations
  • Excellent verbal communication
  • Good telephone communication etiquette

Cashier

Barona Casino
10.2019 - 08.2021
  • Enhanced customer satisfaction by providing efficient and friendly food.
  • Food safely
  • Able to work in stressful environment
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Receptionist/Express Pick up Cashier

The Roots Dispensary
03.2020 - 06.2020
  • Checking I.D and verifying age
  • Restocked, arranged and organized products to drive product sales
  • Educated customers on promotions to enhance sales
  • Uploading/verifying clients POS (treez software)
  • Helped customers complete purchases, locate items and join rewards to promote loyalty satisfaction and sales numbers.

Server/Table Games Server/Cashier

Sycuan Casino Resort
03.2019 - 09.2019
  • Served alcohol and non-alcoholic beverages to guests
  • Cleared alcohol glass and bottles verified ID to check drinking age
  • Provide fast and friendly service to all guests
  • Positive customer service, multitasking with guests and work responsibilities.

Double Down Grill Cashier

Sycuan Casino
10.2017 - 03.2019
  • Responsible for taking money in the form of cash or credit/debit card
  • Bussing tables and maintaining a clean environment for customers
  • Responsible for setting up and stocking stations with all necessary supplies

Cashier

Dollar Tree
01.2015 - 10.2017
  • Responsible for stocking, cleaning the registers, getting the store ready to open
  • Processed POS transactions, including checks, cash, and credit purchases or refunds
  • Offload and process freight on a weekly basis while providing excellent customer service.

Skills

  • Office Organization
  • Customer Service
  • Oral and writing communication
  • Problem-solving skills
  • Scheduling appointments
  • Fluent in English and Spanish
  • Telephone Etiquette
  • HIPAA Compliance
  • Medical Terminology
  • Patient callbacks

Timeline

Comprehensive Perinatal Health Worker

Borrego Health
10.2022 - 12.2023

Receptionist

Borrego Health
08.2021 - 10.2022

Receptionist/Express Pick up Cashier

The Roots Dispensary
03.2020 - 06.2020

Cashier

Barona Casino
10.2019 - 08.2021

Server/Table Games Server/Cashier

Sycuan Casino Resort
03.2019 - 09.2019

Double Down Grill Cashier

Sycuan Casino
10.2017 - 03.2019

Cashier

Dollar Tree
01.2015 - 10.2017

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Xochil Castaneda