Xochil Lopez
West Chicago,IL
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in facilitating engaging orientations and providing exceptional customer support, contributing to improved student satisfaction and community building.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Orientation Leader
Northern Illinois University
DeKalb, Illinois
02.2026 - Current
- Facilitated new student orientation sessions across campus.
- Guided students through campus resources and services.
- Created interactive presentations that informed and engaged incoming students and families.
- Collaborated with staff to enhance orientation programming.
- Organized activities promoting student involvement and community building.
- Gathered and analyzed feedback to enhance future orientation sessions and student experiences.
- Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.
- Served as a resource for new students seeking assistance in navigating university systems or services.
- Planned social activities that promoted community building among new students.
- Created a welcoming environment for incoming students by providing them with advice on how to adjust to college life.
- Assisted in the development of orientation materials for new students.
- Educated students on the culture of the institution, safety practices and ways to resolve conflicts to promote self-reliance.
- Facilitated small group discussions to encourage connections among new students and address college transition concerns.
- Collaborated with other staff members in organizing large-scale orientations for first-year students.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
Service Desk Officer
Supermercado Tampico
West Chicago, Illinois
06.2022 - 08.2025
- Managed service desk tickets, ensuring timely completion of tasks.
- Managed service requests using ticketing software for efficient issue resolution.
- Maintained communication with customers to ensure satisfaction during support interactions.
- Provided technical support to customers for grocery and retail operations.
- Managed day-to-day operations of the Service Desk team, including scheduling shifts and assigning tasks.
- Assisted in training new staff on service desk procedures and tools.
- Provided detailed reports on service desk performance metrics.
- Gathered feedback from customers about their experience with the service desk team.
- Assessed customer needs to provide tailored support solutions. of customers promptly and efficiently.
Cashier
Supermercado Tampico
West Chicago, Illinois
12.2021 - 08.2025
- Processed customer transactions efficiently, ensuring quick service and customer satisfaction at Supermercado Tampico checkout.
- Handled cash, credit, and electronic payments accurately and securely.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and organized checkout area for optimal customer experience.
- Resolved customer complaints politely and effectively, contributing to a positive shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized and replenished store shelves with merchandise, maintaining product availability and enhancing customer access.
Education
High School Diploma -
West Chicago Community High School
West Chicago05-2025
Medical Laboratory Science
Northern Illinois University
Dekalb, IL07-2026
Skills
- Event planning
- Presentation skills
- Student engagement
- Feedback gathering
- Team collaboration
- Peer mentoring
- Communication strategies
Languages
English
Professional
Spanish
Professional
Affiliations
- Tails Animal Shelter Volunteer
Timeline
Orientation Leader
Northern Illinois University
02.2026 - Current
Service Desk Officer
Supermercado Tampico
06.2022 - 08.2025
Cashier
Supermercado Tampico
12.2021 - 08.2025
High School Diploma -
West Chicago Community High School
Medical Laboratory Science
Northern Illinois University