Xochitl Alvarenga
Summary
Motivated person with an engaging personality and flexible approach. Upbeat, friendly, and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with a willingness to take. I can demonstrate effective communication and negotiation skills. Very adaptable to change and very skilled in persuasive communication and strategic planning.
Overview
5
5
years of professional experience
Work History
Sales Representative
Cricket Wireless
02.2023 - Current
- Generated advertising brochure for vendor use. Printed out flyers of the most up coming deals to maintained current knowledge of current deals.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and understood the feedback to better in sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Met with new customers to discuss and ascertain needs, find solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Fast Food Worker
SUBWAYRestaurants
06.2022 - 01.2023
- Collaborated with team members to quickly fill large orders and serve large parties
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Worked flexible schedule and extra shifts to meet business needs
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Welcomed customers and helped determine their needs
- Restocked hip, soda, soda lids, and straw area as well as anything else that needed restocking around the restaurant's lobby
- Greeted customers entering the store and responded promptly to customer needs
- Learned how to close up the register and the store and completed all my tasks in time
Barista
Crave Cafe
10.2021 - 01.2022
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Read carefully to customer requests and create personalized, delicious beverages, which improved sales
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Crave Cafe
09.2021 - 01.2022
- Wiped, sanitized, and maintained floors, facility, and equipment to adhere to company standards and procedures
- Maintained clean and attractive product displays to entice customer purchases
- Assisted customers with product selection by answering food ingredients and nutritional value questions
- Replenished products daily for optimal freshness and visibility
- Exceeded customer expectations by providing a welcoming environment and prompt and friendly service to people of diverse backgrounds
- Displayed a calm and friendly demeanor when addressing and resolving customer issues and complaints
Officer Candidate
FFA - Future farmers of America
08.2020 - 07.2021
- Grade 9, 10, 11, 12
- Ever since 9th grade, but in 11th grade officially became an FFA officer and started being more involved
- Went to Corn sales ,helped made money at football games by selling different varieties of food
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Developed strong leadership skills through training
Education
Bachelor of Science - Criminal Justice
Los Angeles Pierce College
Woodland Hills, CA08-2030
High School Diploma - undefined
Canoga Park High School
Canoga Park, CA06.2021
Skills
- Dependable and Cooperative
- Food and Beverage
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Interpersonal communication skills
- Customer service
- Product and service knowledge
Languages
English
Spanish
Timeline
Sales Representative
Cricket Wireless
02.2023 - Current
Fast Food Worker
SUBWAYRestaurants
06.2022 - 01.2023
Barista
Crave Cafe
10.2021 - 01.2022
Waitress
Crave Cafe
09.2021 - 01.2022
Officer Candidate
FFA - Future farmers of America
08.2020 - 07.2021
High School Diploma - undefined
Canoga Park High School
Bachelor of Science - Criminal Justice
Los Angeles Pierce College
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