Xochitl Cisneros
Manhattan,KS
Summary
Dynamic professional with proven leadership at McDonald's, excelling in team collaboration and customer service. Demonstrated strong problem-solving abilities and attention to detail, enhancing operational efficiency and customer satisfaction. Skilled in project management and staff training, fostering a culture of continuous improvement and engagement. Bilingual in Spanish and English, facilitating effective communication.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2022
2022
years of professional experience
Work History
Trainee
Panera Bread
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Back up Lead
Florence
- Maintained accurate documentation of backup policies and procedures, facilitating easy reference for team members.
- Managed vendor relationships to ensure timely delivery of hardware and software resources necessary for optimal backup infrastructure performance.
- Implemented thorough testing procedures to validate successful restoration capabilities during simulated disaster scenarios.
- Oversaw the transition to a new cloud-based backup solution, resulting in increased flexibility and reduced infrastructure costs.
- Reduced downtime during system failures by maintaining up-to-date disaster recovery plans.
- Trained junior staff on best practices in data backup and recovery, fostering a culture of knowledge sharing and continuous improvement.
- Provided support during actual disaster recovery events, leading the team in executing established protocols efficiently.
- Streamlined backup processes for faster results, utilizing cutting-edge software tools.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Sales Associate
Ross Dress for Less
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Manager
McDonald's
Manhattan, KS
04.2019 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Waitress Trainee
Chens Chinese
Manhattan, KS
03.2017 - 04.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED -
Manhattan High School
Manhattan, KS05.2021
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Data entry
- Documentation and reporting
- Leadership qualities
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Staff development
- Shift scheduling
- Bilingual
- Spanish
- English
- Multitasking
- Schedule preparation
- Conflict resolution
- Policy implementation
- Sales management
- Marketing
- Budget control
- Emergency response
- Expense tracking
- Lead generation
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Data analysis
- Risk management
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving
- Organizational skills
- Excellent communication
- Hiring and training
- Training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McDonald's
04.2019 - 07.2021
Waitress Trainee
Chens Chinese
03.2017 - 04.2019
Trainee
Panera Bread
Back up Lead
Florence
Sales Associate
Ross Dress for Less
GED -
Manhattan High School