Xochitl Flores Hernandez
Catlett,VA
Summary
Accomplished Assistant Director at KinderCare Learning Centers, adept in staff management and strategic planning. Excelled in fostering collaborative environments, enhancing customer loyalty at Gorgeous Smile, and driving revenue growth. Skilled in crisis management and communication, consistently achieving organizational goals through effective team leadership and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
KinderCare Learning Centers
02.2022 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities
- Oversees administrative tasks such as: classroom sign in/out (CSR’s) daily sheets, food program sheet
- Confirm that all classrooms have a weekly lesson plan
- Ensure all families enjoy and appreciate the learning center’s culture, environment, services and staff
- Planning and execution of events that provide for parental/guardian interaction with the Centers team
Dental Office Manager
Gorgeous Smile
05.2020 - 01.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Front Desk Dental Assistant
Wellington Dental
05.2017 - 01.2020
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
- Assisted in maintaining a clean and organized office environment for optimal workflow and patient comfort.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.2015
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Regulatory compliance
- Task delegation
- Crisis management
- Problem-solving
- Organizational skills
- Team leadership
Accomplishments
NAEYC Accreditation
Certification
CPR & First Aid, MAT Certification, Safe Sleep
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director
KinderCare Learning Centers
02.2022 - Current
Dental Office Manager
Gorgeous Smile
05.2020 - 01.2022
Front Desk Dental Assistant
Wellington Dental
05.2017 - 01.2020
CPR & First Aid, MAT Certification, Safe Sleep
High School Diploma -
Stonewall Jackson High School
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