Xochitl Pacheco

• Operated diagnostic equipment to assemble and test medical devices.
• Followed strict safety protocols to maintain a safe working environment.
• Collaborated with team members to streamline manufacturing processes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Operated a variety of machinery and tools safely and efficiently.
• Work Biodot machine and Vision system
• Handling reagents and loading onto machine
• Monitor top plates for efficient spotting of reagents.
• Sterile hand loading if needed using pipettes.
• Line clearance and material/equipment verification including batch and lot numbers of reagents.
• Material/equipment set up
• Contact maintenance if needed
• Data entry of well plate start time, reagents thaw time, pallet loading times, rejects and rescans as needed, downtime
• Pouching and labeling completed orders

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Scheduled team members for shifts based on business needs and customer demand.
• Resolved customer complaints promptly and professionally.
• Assisted in training new employees on shift operations.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Delegated tasks to employees and monitored activities and task completion.
• Educated customers about offerings, promotions and pricing to boost sales.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Assisted general manager with operations game plan and company initiatives implementation.
• Utilized POS systems efficiently for order processing and inventory management.
• Implemented strategies to increase sales and improve service quality.
• Assisted in the development and implementation of new operational procedures.
• Handled emergency situations with composure and in accordance with company guidelines.
• Managed inventory levels and placed orders to ensure product availability and minimize waste.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
• Maintained cleanliness and organization of the work area to uphold company standards.
• Ensured compliance with health and safety regulations to provide a safe workplace.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Monitored operations and reviewed records and metrics to understand company performance.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.