Xochitl Shine
San Diego,CA
Summary
Personable and positive, with a natural ability to create welcoming a environment and connect with guests. Possesses solid understanding of customer service principles and effective communication skills. Skilled in conflict resolution and multitasking, I significantly improved guest experiences and team performance. My expertise in cleanliness and training underscores my ability to elevate service standards and foster positive customer relationships.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Chick Fil A
10.2023 - 11.2024
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Fostered positive dining atmosphere, engaging with guests to ensure memorable experience.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Front of House Team Member
Chick Fil A
04.2022 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
Cashier
Phils BBQ
11.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Westview High School
13500 Camino Del Sur, San Diego, CA 9212906-2021
Skills
- Greeting guests
- Cleanliness
- Stock management
- Multitasking
- Conflict Resolution
- Training and mentoring
Timeline
Front of House Team Member
Chick Fil A
10.2023 - 11.2024
Front of House Team Member
Chick Fil A
04.2022 - 07.2023
Cashier
Phils BBQ
11.2020 - 08.2022
High School Diploma -
Westview High School
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A