Xuan Quoc Cao
Renton,WA
Summary
Results-driven Quality Assurance Analyst with a strong foundation in software and hardware testing, backed by a Bachelor of Science degree. Over nine years of experience specializing in quality assurance within agile environments, with a proven track record of enhancing product quality and client satisfaction. Proficient in SDLC methodologies, exploratory testing, and root cause analysis, complemented by advanced interpersonal and mentoring skills.
Overview
21
21
years of professional experience
Work History
Quality Assurance Analyst
Oracle Corporation
10.2015 - 10.2024
- Collaborated with Agile/Scrum teams to actively participate in the software development life cycle (SDLC), contributing to sprint planning sessions to review upcoming projects and assess potential code development impacts.
- Developed and executed comprehensive test plans for exploratory, user interface, accessibility, integration, and regression testing
- Collaborated with stakeholders and development teams to understand project requirements, ensuring alignment with business objectives
- Conducted impact analyses, troubleshooting, and defect management using tools such as JIRA and HP ALM
- Led testing strategy sessions to certify code changes, ensuring adherence to quality standards
- Utilized SQL to validate backend data and maintain accurate testing evidence
- Mentored and trained new team members, serving as a subject matter expert for Revenue Cycle applications
Device Test Engineer
DVT&C Corporation
07.2014 - 10.2015
- Conducted pre-certification and pre-market testing for Sprint and OEM products, focusing on functionality and performance
- Liaised between carrier SMEs and OEM development teams to ensure project alignment and issue resolution
- Delivered daily test reports and provided technical guidance to clients, enhancing product quality and market readiness
Software Test Engineer
DIT America LLC
04.2013 - 07.2014
- Performed daily verification testing on cellular products, using diagnostic tools to identify and resolve software issues
- Compiled and communicated test results to clients, contributing to improved product development processes
Customer Service Representative
General Dynamics Information Technology
09.2011 - 04.2012
- Delivered accurate and professional responses to customer inquiries, adhering to CMS and HIPAA regulations
- Assisted callers with online applications and provided guidance on Medicare and Medicaid policies
Manager
Express Corner
01.2008 - 01.2011
- Managed retail operations, including inventory control and financial reporting
- Ensured positive customer interactions by resolving complaints and fostering relationships
Banker/Administrative Assistant to VP of Mortgage Loans
First National Bank of Garden City
01.2004 - 01.2009
- Supported mortgage loan processing, including document preparation and compliance
- Streamlined file management systems, improving operational efficiency
Education
Bachelor of Science - Business Administration
Baker University
Baldwin City, KSSkills
- Tools: Revenue Cycle/Cerner Applications, External MPI (Master Person Index), JIRA (Issue & Project Tracking Software), HP ALM (Application Lifecycle Management) Quality Center, Rational Quality Manager (RQM), MS SQL, SharePoint, Adobe Suite, MS Office (Excel, Word, PowerPoint, Visio, Teams), Crucible (Code Review Tool), Jazz (Rational Requirements Composer)
- Testing: Exploratory Testing, Accessibility Testing, Regression Testing, Integration Testing, User Interface Testing, User Acceptance Testing
- Systems: Windows and macOS Operating Systems
- Languages: Fluent in Vietnamese and English
Core Competencies
- Agile Testing & SDLC Expertise
- Quality Assurance Processes
- Test Plan Development & Execution
- SQL Query Writing & Data Analysis
- Cross-Functional Collaboration
- Defect Tracking & Root Cause Analysis
- Tool Proficiency: JIRA, HP ALM, Rational Quality Manager
- Reporting & Documentation
- Leadership & Mentorship
- SDLC (Software Development Life Cycle) Methodology
- Daily Scrum with Development Teams
Leadership & Awards
- Mentorship: Trained and guided new associates, fostering team growth and knowledge sharing.
- Commit & Deliver Award: Recognized for completing high-priority testing projects under tight deadlines.
- Highly Valued Rating: Consistently achieved top performance ratings during annual reviews.
- NOTT Awards: Awarded for dedication and overtime efforts in client escalations.
Timeline
Quality Assurance Analyst
Oracle Corporation
10.2015 - 10.2024
Device Test Engineer
DVT&C Corporation
07.2014 - 10.2015
Software Test Engineer
DIT America LLC
04.2013 - 07.2014
Customer Service Representative
General Dynamics Information Technology
09.2011 - 04.2012
Manager
Express Corner
01.2008 - 01.2011
Banker/Administrative Assistant to VP of Mortgage Loans
First National Bank of Garden City
01.2004 - 01.2009
Bachelor of Science - Business Administration
Baker University
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