Franciel Jimenez
Lincoln Park,NJ
Summary
Dedicated Customer Service Associate with expertise in resolving inquiries and service issues. Processed transactions accurately while collaborating with team members to optimize customer experiences. Focused on building rapport to increase customer loyalty.
Overview
2
2
years of professional experience
Work History
Tire Technician
Mavis Discount Tire
01.2026 - Current
- Installed and balanced tires using specialized tools to ensure optimal performance and safety.
- Conducted thorough inspections of tires for wear, damage, and tread depth to maintain quality standards.
- Assisted customers in selecting appropriate tire options based on vehicle specifications and driving needs.
- Maintained organized workspace by cleaning tools and equipment regularly to promote workplace safety.
Customer Service Associate
Walgreens
09.2024 - 04.2025
- Assisted customers with product inquiries and service issues, ensuring positive shopping experiences.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to optimize store layout and product placement for improved visibility.
- Handled customer complaints promptly, providing solutions to enhance satisfaction and loyalty.
Education
High School Diploma -
Hackensack Highschool
Hackensack, NJSkills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- customer service
- sales
- knowledge on all kinds of motorcyles
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Tire Technician
Mavis Discount Tire
01.2026 - Current
Customer Service Associate
Walgreens
09.2024 - 04.2025
High School Diploma -
Hackensack Highschool