Janice Fletcher
Mendenhall,MS
Summary
Seasoned Safety professional versed in creating and promoting company cultures focused on safety. Develops and implements action plans, monitors OSHA compliance and optimizes programs to simplify processes, improve oversight and minimize incidents.
Overview
17
17
years of professional experience
Work History
Hospitality Services Manager
William's Country Buffet
09.2023 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Streamlined operations for increased efficiency in managing daily tasks and addressing customer concerns.
- Established strong relationships with vendors, negotiating favorable pricing agreements on supplies and equipment necessary for daily operations.
- Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
- Increased customer service ratings significantly through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
- Provided guest assistance and recommendations for tourist attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Safety and Training Coordinator
Custom Delivery Services
02.2021 - 09.2023
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Compiled training handbook and related course materials.
- Supervised safety procedures for over 100 drivers and analyzed positions according to strict company guidelines and protocols.
- Created and oversaw safety training programs for operations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Created and maintained detailed training records and reports for management review.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Analyzed and evaluated training effectiveness and program outcomes.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Provided coaching and mentoring to employees.
- Verified training program compliance with applicable laws and regulations.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Truck Driver
P&J Transportation
03.2017 - 12.2020
- Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Inspected load security and checked for damages.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed routine maintenance on truck to keep in working order.
Truck Driver
KLLM Transportation Services
03.2015 - 02.2017
- Maximized load safety by balancing, securing, and weighing products.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Safety Director
Jefferson County Nursing Home
02.2007 - 03.2015
- Promoted a continuous improvement mindset among employees when it comes to workplace safety, fostering an atmosphere of open dialogue about potential issues or concerns.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Recognized, documented, and advised on removal of hazards.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Coordinated with regulatory agencies such as OSHA to ensure compliance with federal and state safety standards.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
Education
Master of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL08.2023
Bachelor of Arts - Criminal Justice
University of Southern Mississippi
Hattiesburg, MS05.2013
High School Diploma -
Mendenhall High School
Mendenhall, MS05.2004
Skills
- Safety and Training
- Sales and Marketing
- Team member development
- Staff Training
- Safety policies
- Program Reviews
- Corrective Action Planning
- Occupational safety
- Incident Investigation
- Safety and compliance inspections
Timeline
Hospitality Services Manager
William's Country Buffet
09.2023 - Current
Safety and Training Coordinator
Custom Delivery Services
02.2021 - 09.2023
Truck Driver
P&J Transportation
03.2017 - 12.2020
Truck Driver
KLLM Transportation Services
03.2015 - 02.2017
Safety Director
Jefferson County Nursing Home
02.2007 - 03.2015
Master of Science - Occupational Health And Safety
Columbia Southern University
Bachelor of Arts - Criminal Justice
University of Southern Mississippi
High School Diploma -
Mendenhall High School
Similar Profiles
Adrian Green Jr.Adrian Green Jr.
Dishwasher at Old Times Country BuffetDishwasher at Old Times Country Buffet
Shalla BynesShalla Bynes
Hot Bar Cook at Old Times Country BuffetHot Bar Cook at Old Times Country Buffet
Jennifer HendrixJennifer Hendrix
Server at Nana's Country BuffetServer at Nana's Country Buffet